Online Payment Methods

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NOTE

European legislation on payment services (PSD 2 applicable since January 2018) may restrict the use of payment charges for specific payment methods. You can find more information here.

For a store owner, choosing a payment service provider (PSP), online service for accepting electronic payments by a variety of payment methods including credit and debit cards, is an important decision.

In Sana Admin click: Setup > Ordering > Payment.

On the Payment  tab, you can create different payment methods and connect them to the payment provider you are using.

Payment provider is a service that allows to accept credit and debit card payments securely online through your webstore.

Sana connects to different payment providers across the world. All payment providers are available as add-ons which you can install in your Sana webstore. To check all payment providers supported by Sana, refer to the Sana Apps section.

You must have an account (test / live) of the payment provider that you will use with all the necessary data, configure and enable the payment provider in Sana Admin and create payment methods that are supported by your payment provider.

Create a Payment Method

Step 1: In Sana Admin click: Setup > Ordering > Payment.

Step 2: Click New payment method to create a payment method.

Configuration of the payment methods is almost the same for any payment provider. The only difference is in the Payment provider field and payment provider specific settings.

The table below provides the description of the general payment method fields.

Field

Description

Name

Enter the payment method name.

Enabled

Enable or disable payment method. Payment methods can be also enabled or disabled in the payment methods list.

Selected by default

If this checkbox is activated, this payment method will be selected in the webstore by default.

Enabled for enforced payment when exceeding credit limit

NOTE

This option is used only for the credit limit functionality.

Enable this option to show the payment method to customers when they exceed the credit limit when B2B customers pay online and credit limit validation is enabled with online payments.

External payment method

Using this field, you can link payment methods in Sana Admin to the payment methods in your ERP system. This mapping can be used to store the correct payment methods that exist in your ERP system for sales orders placed in the Sana webstore. The accountant can then perform the necessary actions in ERP based on the payment methods used for sales orders.

NOTE

The following ERP systems support the mapping of payment methods:

Microsoft Dynamics 365 for Finance and Operations: Payment Methods
Microsoft Dynamics 365 Business Central: Payment Methods
Microsoft Dynamics AX: Payment Methods
Microsoft Dynamics NAVPayment Methods

Description

You can add a description to the payment method. Payment method description is shown in the Sana webstore on the Payment information checkout step, near the payment method name.

Image

Select the payment method icon. It is shown in the Sana webstore on the Payment information checkout step, near the payment method name.

Payment provider

Select your payment provider. Some of the payment providers contain the additional settings that may appear.

Payment costs

Set up the payment costs per currency. Select the currency and enter amount including and excluding tax. Depending on the customer setting in your ERP system (Prices including VAT / TAX) the appropriate amount will be used.

NOTE

If payment cost is 0, the text Free will be shown, meaning that no extra fee is charged for online payment. The color of the text is green by default, but you can change it in the webstore theme settings.

Price ranges

Set up the price ranges per currency. Select the currency and enter the minimum amount or maximum amount, or set the amount range.

Different payment service providers (PSP) have their own rules and limitations. Some PSPs limit the order amount that can be transferred from a customer to a merchant.

For all orders below the minimum amount and above the maximum amount (outside the configured range), the payment method will not be shown on the Payment information checkout step in the Sana webstore.

These settings are optional.

Customer segments

Assign customer segments. Using customer segments you can filter payment methods. If you add a customer segment to the payment method, then this payment method will be available only to the customers that meet the criteria set in the customer segment. Other customers will not see this payment method.

This way you have more flexibility in setting up availability of different payment methods based on various data from Sana and ERP, for example country, customer's balance, payment terms, etc.

For example, if you create a customer segment which includes customers from the United States and assign this customer segment to a payment method, then only the customers from the United States will be able to pay orders using this payment method in the Sana webstore.

If you assign a customer segment to a payment method, then you will see the icon  on the Payment methods page. This way a user can see an overview of all payment methods on a page to which customer segments are assigned and don't need to check the settings of each payment method.

For more information, see Customer Segments.

While placing an order in the Sana webstore, a customer can select delivery method, payment method, add reference number and comment. Once the order is placed, all this data will be saved to the sales order in the ERP system.

NOTE

There are two system payment methods in Sana: On account and Zero. These payment methods are not shown in Sana Admin and it is not possible to edit them.

The On account payment method can be used by B2B customers, if this option is enabled in Sana Admin: Setup > Ordering > Payment > Online order payments.

The Zero payment method is used automatically when the total cost of an order is equal to 0.

There is also the Internal (on account) payment provider that is not configurable in Sana Admin, but it can be enabled or disabled. Unlike the system on account payment method, you can create and configure payment methods with the assigned Internal (on account) payment provider. The payment method of the Internal (on account) payment provider is shown in the webstore and can be selected by a customer.

Translate Payment Method Name

Sana is a multi-lingual e-commerce solution. By default, a Sana webstore is available in English, but we also deliver the language packs which can be installed with a single button click from Sana Apps.

The Sana language packs contain the default webstore interface texts, error and validation messages and system e-mails in the language of your choice. The language packs also allow you to translate your webstore content to different languages.

There are two options to start translating the payment methods:

  1. If you open the list of payment methods in Sana Admin and there are some language packs installed, you will see all available languages in the header. You can select the necessary language to translate a payment method.

    Then you can find the necessary payment method and click on the Translate button.

  2. Find the payment method that you want to translate and click Edit. Then select the necessary language from the list in the header of Sana Admin.

When you edit any payment method in a language other than the default language, it is presented in two columns. The first column holds the name of the payment method in the default language, and it is not editable, while in the second column you can provide translation for the payment method.

You can also change the icon of the payment method for different languages and translate the payment method description.

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