Payment Methods

For a store owner, choosing the payment service provider (PSP), online service for accepting electronic payments by a variety of payment methods including credit card, is an important decision.

For more information about how to set up payment methods in Sana Admin, see Online Payment Methods.

If you link the payment methods in Sana to payment methods in Microsoft Dynamics NAV, the payment method from ERP will be saved to the sales order placed from the webshop and in the invoice created from the sales order. The accountant can then perform the necessary actions in Microsoft Dynamics NAV based on the payment methods used for sales orders.

Payment Methods in Microsoft Dynamics NAV

Payment methods should be created in Microsoft Dynamics NAV before you link them to the payment methods in Sana. In Microsoft Dynamics NAV click: Sales & Marketing > Order Processing > Setup > Payment Methods.

In the Payment Methods window, fill in the fields with the necessary data to create the payment method. Once the payment methods are created, you need to run the General information import scheduled task in Sana Admin. In this way, Sana will retrieve the created payment methods.

It is also possible to assign the payment method to the customer and the webshop in Microsoft Dynamics NAV.

To assign the payment method to the customer, open the necessary customer card and use the Payment Method Code field on the Payments FastTab.

To assign the payment method to the webshop, open your webshop card and use the Payment Method Code field on the General FastTab.

Set Up G/L Account for Payment Methods

For the correct functioning of payment methods in the Sana webshop, you need to configure G/L account in Microsoft Dynamics NAV.

In Microsoft Dynamics NAV G/L account is used to set up payment methods. G/L account can be selected from the Chart of Accounts table.

The following options should be set on the G/L Account Card: 

• Account Type should be set to Posting 

• Direct Posting should be selected

You can also set up VAT Posting Groups on the G/L Account Card on the Posting FastTab.

When a customer selects a payment method in a webshop, the corresponding sales line with the type G/L Account is created.

The appropriate G/L Account should be set on the Webshop Card in Microsoft Dynamics NAV.

Link the Microsoft Dynamics NAV Payment Methods to the Payment Methods in Sana

In Sana Admin click: Setup > Ordering > Payment. Open the payment method which you want to link to the payment method from Microsoft Dynamics NAV. Select the necessary ERP payment method in the External payment method field.

The payment methods from Microsoft Dynamics NAV will be shown in the External payment method field only after you run the General information import task.

For more information, see Online Payment Methods.

How a Payment Method Works When a Customer Pays an Order Online

Once the linking is done, the next time the customer pays the sales order using this online payment method, the linked Microsoft Dynamics NAV payment method will be saved with the sales order to Microsoft Dynamics NAV. To check it, open the sales order in Microsoft Dynamics NAV and see the Payment Method Code field on the Invoicing FastTab.

When an accountant creates an invoice for this sales order, the payment method from sales order will be also used for the invoice.

The Microsoft Dynamics NAV payment method linked to the payment method in Sana is always used for the order. In case the payment methods are not linked, one of the payment methods set in other places in ERP will be used for the sales order according to the priority.

In the list below see the payment methods which can be used for the sales order. They are listed in the descending order of priority.

• The Microsoft Dynamics NAV payment method linked to the Sana payment method in Sana Admin

• The payment method set on the customer card in Microsoft Dynamics NAV

• The payment method set on the webshop card in Microsoft Dynamics NAV

It means that if the customer pays the sales order in the Sana webshop using the online payment method, then the ERP payment method linked to this payment method in Sana Admin will be used for the order, if there is none, then the one set on the customer card in Microsoft Dynamics NAV will be used instead, if there is none on the customer card, then the payment method set on the webshop card in Microsoft Dynamics NAV will be used for the sales order.

How a Payment Method Works When a Customer Pays an Order On Account

In addition to paying online, B2B customers and sales agents can also pay their orders on account in the Sana webshop. In this scenario the payment method set on the customer card in Microsoft Dynamics NAV will be saved to the order. If the payment method is not set for the customer, then the sales order will be saved to Microsoft Dynamics NAV without payment method. The ERP payment methods linked to Sana payment methods and the payment method set for the webshop will be ignored in this case.