General

The ID of the Sana webstore from which the order was placed.

The ID of the order which was placed from the Sana webstore when connection between the webstore and the ERP system was lost. In this case when connection is back and the order is sent to SAP, it will be checked by this ID not to create the order duplicate.

The status of the order after authorization. The order can be approved or declined. If the order does not require confirmation from the authorizer, its status is set to NotNeeded.

For more information, see Shop Account Roles.

Customer's shop account e-mail from Sana Admin.

The name of the delivery method selected by a customer in the Sana webstore while placing an order.

The shipping cost coming from the web store is stored in the pricing elements of the sales order header, on the Conditions tab. The shipping cost is available with the condition type configured in the Pricing Calculation table, in the Pricing & Payments area of the webstore settings.

For more information, see Pricing Calculation.

The e-mail address of a webstore administrator.

If customers face some difficulties in the checkout process, a customer service representative can impersonate customers and place the order for them. If a customer service representative impersonates a customer and places an order in the Sana webstore, then the e-mail address of the webstore administrator will be recorded into the sales order.

Using this field, a sales manager in SAP can easily differentiate sales orders placed by the customer and customer service representative.

For more information, see Shop Accounts.

Some delivery services support pickup locations, for example nShift. If customers place an order in the Sana webstore and select a shipping carrier that supports pickup locations, they can select a pickup location instead of the shipping address. In this case, the ID and address of the selected pickup location will be stored in these fields.

Payment

The name of the payment method selected by a customer in the Sana webstore while placing an order.

On the Billing Document tab, in the Terms of Payment field, an existing payment term key in SAP is stored. This payment term key matches a certain payment type, for example on account or online payment, used in the Sana webstore. Payment types used in Sana are mapped to the existing in SAP payment terms in the B2B Customer Payment Mapping table, in the Pricing & Payments area of the webstore settings.

For more information, see B2B Customer Payment Mapping.

The payment cost coming from the Sana web store is stored in the pricing elements of the sales order header, on the Conditions tab. The payment cost is available with the condition type configured in the Pricing Calculation table, in the Pricing & Payments area of the webstore settings.

For more information, see Pricing Calculation.

The status of the payment method.

When customers pay their orders online in the Sana webstore through a payment service provider using their credit or debit card, the payment status of the order is automatically updated in SAP, but in some cases a sales manager needs to change the status of the payment manually.

Below see one of the possible scenarios in which it is necessary to change the payment status manually.

If customers pay the order online in the Sana webstore, and they do not finalize the payment and close the Web browser or tab, the sales order will remain in the ERP system with the payment status New. Also, order payment can fail for some reasons. This leads to accumulation of the unfinished orders in SAP.

If a customer has encountered the issue with paying the order, the customer or the customer service representative can contact each other to solve the payment issue. One of the solutions can be paying the order using another payment method, for example bank transfer. Then, merchants can go to their payment system and check whether they received funds on their bank account from the customer.

If payment is confirmed, then the sales manager in SAP can change the payment status of the order manually and continue processing the order.

The name of the SAP user who manually changed the payment status is recorded in the Manually Changed by field.

The unique payment transaction ID.

Promotion/Coupon

The Quote Promotable checkbox indicates whether a customer can convert a quotation into an order from the order detail page in the Sana web store. If this checkbox is selected a customer can convert a quotation into an order directly in the Sana web store.

For more information, see General Webstore Settings.

The discount code and name coming from the Sana webstore. This is not the discount managed in SAP, but the one created in Sana Admin.

The discount amount coming from the Sana webstore is stored in the pricing elements of the sales order header, on the Conditions tab. The discount amount is available with the condition type configured in the Pricing Calculation table, in the Pricing & Payments area of the webstore settings.

For more information, see Pricing Calculation.