Comments at Checkout

In today’s digital marketplace, maintaining clear communication between webstore owners and customers is crucial for a seamless shopping experience. One of the effective ways to enhance this communication is to allow customers to leave comments when placing orders. This way, customers and webstore visitors can provide feedback or special instructions, which are valuable for both businesses and customers.

Sana Commerce Cloud provides customers with the possibility to add sales order header comments and sales order line comments.

When you ship or invoice a sales order, comments may either transfer to another sales document or may not, depending on your ERP system.

Key Benefits

For Merchants

  • Businesses can meet customers’ expectations more precisely. Special requests, shipping instructions, or any other specific details can be addressed, making online shopping even more comfortable. Comments reflect the demand for tailored solutions across various industries such as spare parts, wood, metal, chemical manufacturing, and machinery wholesalers.

  • Merchants minimize errors in complex orders by providing clear, product-specific instructions for each product, ensuring accurate order references.

  • Businesses can potentially reduce customer service queries after a sales order is placed. When customers provide clear instructions at the point of sale, it reduces the likelihood of post-purchase issues, such as delivery misunderstandings or incorrect product selections, saving time for both a merchant and a customer.

For Customers

  • Comments enhance customer experience by facilitating clear communication with a merchant, ensuring orders are processed efficiently and accurately.

  • Comments give customers the chance to personalize their orders. Whether requesting precise details, specific colors, sizes, or other product attributes, or asking for unique packaging, these preferences can help businesses create a more tailored experience, increasing customer loyalty and satisfaction.

  • When customers know that their needs are heard and their instructions are followed, it leads to a more positive shopping experience, and makes them feel more confident in making purchases. By addressing individual preferences and handling orders with precision, businesses are more likely to generate repeated sales and foster long-term customer relationships.