Order Payment Error

Order payment error is a system page. On this page, customers can see a message informing them that an error occurred while paying the sales order in the Sana webstore. The error may occur because of the wrong configuration, or on the payment service provider side.

For more information, see Order Confirmation.

Edit Content of the Order Payment Error Page

The Order payment error page is a system page that exists in Sana by default, but you can also change the content and styles of the Order payment error page if you want to look it different.

To edit the content of the Order payment error page, in Sana Admin click: Web pages > System pages. On the System pages page, you can see all available system pages and you can edit the Order payment error system page.

The Desktop and Mobile tabs hold the content elements of the Order payment error page that are shown on the desktop and mobile devices. Thus, the Order payment error page can be styled differently for the desktop and mobile devices.

There are several default content elements on the Order payment error page which you can edit. The default content elements on the Order payment error page are:

  • Order confirmation title

  • Order confirmation description

  • Link to details

  • Button

The content elements listed below are used only on the Order payment error, Order confirmation, Order failed and Order cancelled pages. It means you cannot add the following content elements to any other page:

  • Order confirmation title

  • Order confirmation description

  • Link to details

The Link to details content element can be also added to the Offline order payment confirmation page.

Also, you can add and remove various content elements on the Order payment error page as well as use the content management system of Sana with the page layouts, row and column settings to create high quality and impressive design for the Order payment error page.

Using the Revert to default button you can revert any changes you have made to the page and start from scratch.

Content Elements on the Order Payment Error Page

Below you can see the description of all standard content elements that are shown on the Order payment error page.

Order Confirmation Title

The Order confirmation title content element is used to show a title on the Order payment error page.

You can easily change the order confirmation title in the English language or any other installed webstore language either in the Page elements & messages or using In-site editor.

Order Confirmation Description

The Order confirmation description content element is used to show a description on the Order payment error page.

On the Order payment error page, customers can see a payment transaction ID and a sales order ID. For each order the ERP system generates a unique order number. Sana automatically generates the payment transaction ID which is stored with the sales order in the ERP system. 

You can easily change the order confirmation description text in the English language or any other installed webstore language either in the Page elements & messages or using In-site editor.

Link to Details

The Link to details content element is used to show a button on the Order payment error page.

Using this button, a customer can go back to the Order details page from the Order payment error page in the Sana webstore.

You can easily change the Link to details button text in the English language or any other installed webstore language either in the Page elements & messages or using In-site editor.

Button

The Button content element is used to show button links on the Order payment error page. Button is a content element which allows to build an extra webstore navigation by adding navigation buttons to the pages of the Sana webstore with linked internal pages or external URLs.

Using these buttons, a customer can go back to the Contact us page and to the home page from the Order payment error page in the Sana webstore.

For more information about Button content element settings, see Button.

Content Element Advanced Settings

All content elements on the Order payment error page have advanced settings.

On the Advanced tab of the content element, you can configure height, width and spacing settings.

For more information about advanced settings, see Content Elements.