Order Failed

Order failed is a system page. It is shown when a customer went through the checkout process and could not place an order due to some problems, for example wrong setup or some payment issues. On the Order failed page, customers can see a message informing them that an order cannot be currently placed in the Sana webstore.

Edit Content of the Order Failed Page

The Order failed page is a system page that exists in Sana by default, but you can also change the content and styles of the Order failed page if you want to look it different.

To edit the content of the Order failed page, in Sana Admin click: Web pages > System pages. On the System pages page, you can see all available system pages and you can edit the Order failed system page.

The Desktop and Mobile tabs hold the content elements of the Order failed page that are shown on the desktop and mobile devices. Thus, the Order failed page can be styled differently for the desktop and mobile devices.

There are several default content elements on the Order failed page which you can edit. The default content elements on the Order failed page are:

• Order confirmation title

• Order confirmation description

• Link to details

• Button

The content elements listed below are used only on the Order failed, Order confirmation, Order cancelled and Order payment error pages. It means you cannot add the following content elements to any other page:

• Order confirmation title

• Order confirmation description

• Link to details

The Link to details content element can be also added to the Offline order payment confirmation page.

Also, you can add and remove various content elements on the Order failed page as well as use the content management system of Sana with the page layouts, row and column settings to create high quality and impressive design for the Order failed page.

Using the Revert to default button you can revert any changes you have made to the page and start from scratch.

Content Elements on the Order Failed Page

Below you can see the description of all standard content elements that are shown on the Order failed page.

Order Confirmation Title

The Order confirmation title content element is used to show a title on the Order failed page.

You can easily change the order confirmation title in the English language or any other installed webstore language either in the Page elements & messages or using In-site editor.

Order Confirmation Description

The Order confirmation description content element is used to show a description on the Order failed page.

When the order has not been created, the message will be shown on the Order failed page.

You can easily change the order confirmation description text in the English language or any other installed webstore language either in the Page elements & messages or using In-site editor.

Link to Details

The Link to details content element is used to show a button on the Order failed page.

Using this button, customers can go back to their shopping cart from the Order failed page in the Sana webstore.

You can easily change the Link to details button text in the English language or any other installed webstore language either in the Page elements & messages or using In-site editor.

Button

The Button content element is used to show a button link on the Order failed page. Button is a content element which allows to build an extra webstore navigation by adding navigation buttons to the pages of the Sana webstore with linked internal pages or external URLs.

Using this button, a customer can go back to the home page from the Order failed page in the Sana webstore.

For more information about Button content element settings, see Button.

Content Element Advanced Settings

All content elements on the Order failed page have advanced settings.

On the Advanced tab of the content element, you can configure height, width and spacing settings.

For more information about advanced settings, see Content Elements.