Built on a flexible, widget-based framework, the Commerce Console adapts to the way each business operates. It is more than a dashboard - it is a workspace designed for ongoing connection and continuous improvement.

At the core of this workspace are two powerful widgets: Key digital business metrics and Action signals.

• Key digital business metrics show the essential numbers behind your digital operations. You can quickly track revenue, order volumes, digital adoption, and customer engagement across different periods, stores, countries, and customer types.

• Action signals go a step further by interpreting behavior and trends for you. They highlight situations that need attention, such as abandoned checkouts or pending order approvals, and explain why they matter. Each signal also allows you to act right away through the Pending revenue page.

When decisions feel overwhelming, the Commerce Console helps cut through the noise. The Action signals widget interprets key buyer and performance activity to highlight where attention is needed most. Each signal comes with context: why it matters, what impact it carries, and how taking action will influence outcomes. By guiding focus and removing uncertainty, the Commerce Console helps e-commerce managers make confident, growth-oriented decisions that deepen trust and connection between sellers and buyers.

Key Features

• Business performance overview: See the full picture of your digital business in one place. The Commerce Console connects online and offline data to show how your e-commerce channel contributes to total growth and where to focus next.

• Performance widget: Monitor your core growth metrics, including revenue, digital share, average order value, adoption, repeat orders, and time-to-first order. Compare results across stores, segments, or countries and track progress toward your business goals.

• Action signals widget: Identify the moments that matter most. This widget interprets buyer and performance activity to highlight opportunities and risks, explaining why they matter and guiding you on how to act.

• Impact insights: Understand the impact of every decision. Learn how actions influence results, see progress over time, and turn each improvement into a clear step toward stronger buyer relationships and business growth.

• Role-based access: Ensure every team member sees what’s most relevant to them. Role-based access gives e-commerce managers, store admins, and other users tailored visibility, enabling each to focus on insights and actions that align with their responsibilities.

Key Benefits for Customers

• Consistent experience: Buyers benefit from a more stable and dependable online channel, supported by sellers who can act quickly on insights to maintain performance and reliability.

• Aligned partnership: With sellers able to better understand and respond to buyer needs, the relationship becomes more connected and collaborative, creating confidence on both sides of the transaction.

• Personalized progress: The online experience evolves with the buyer. As insights guide continual improvement, each visit becomes more relevant, efficient, and tailored to their needs.

Key Benefits for Sellers

• Growth driver: See how your digital channel contributes to overall business growth. By connecting online and offline data in one place, you can identify where to accelerate results and confidently shape your digital strategy.

• Stay ahead: Turn insights into action with guided signals that point to the biggest opportunities for growth. React faster to change, focus your efforts where they matter most, and keep your business moving forward.

• Focus on what matters: Cut through complexity with clear, contextual insights that help you prioritize. Understand which trends, buyers, or products have the biggest impact, so every decision drives meaningful progress.

Prerequisites

To access and use the Performance & growth page of the Commerce Console:

• Your Sana Admin user account must be assigned the E-commerce manager role. For more information, see User Management.

• The webstore administrator must enable the necessary permissions on the Consent management page to see all data and metrics at full capacity. Sana needs access to both online and offline data to display the required values and metrics in the widgets. If access to certain data is restricted, some information may not be shown on the Performance & growth page.