Create Return Order (Invoice-Based)

Sana delivers an easy and personalized return experience to build trust relationship between shop owners and their customers. The return process is completely automated and integrated with the sales order processing in the ERP system.

Sana provides two ways of creating a return order:

  • Invoice-based - A customer can create a return order based on invoice by selecting the order lines from the invoice to return.

  • Invoice-free - A customer can create a return order which is not connected to any sales document from the Return order history page by adding a product to the return order.

Pages which are used to create the invoice-based and invoice-free return orders can be edited in Sana Admin. In this article you will learn how to style the Create return order (invoice-based) system page which is used to create invoice-based return orders in the Sana webstore.

For more information about how to edit the system page which is used to create an invoice-free return order, see Create Return Order.

With possibilities Sana provides, you can manage the content of the Create return order (invoice-based) page the way you need. You can make the Create return order (invoice-based) page impressive and at the same time easy to use and thus improve your customers shopping experience.

Edit Content of the Create Return Order (Invoice-Based) Page

The Create return order (invoice-based) page is a system page that exists in Sana by default, but you can also change the content and styles of the Create return order (invoice-based) page if you want to look it different.

To edit the content of the Create return order (invoice-based) page, in Sana Admin click: Web pages > System pages. On the System pages page, you can see all available system pages and you can edit the Create return order (invoice-based) system page.

The Desktop and Mobile tabs hold the content elements of the Create return order (invoice-based) page that are shown on the desktop and mobile devices. Thus, the Create return order (invoice-based) page can be styled differently for the desktop and mobile devices.

There are several default content elements on the Create return order (invoice-based) page which you can edit. The default content elements on the Create return order (invoice-based) page are:

  • Profile back link

  • Profile menu

  • Page title

  • Return order form

Also, you can add and remove various content elements on the Create return order (invoice-based) page as well as use the content management system of Sana with the page layouts, row and column settings to create high quality and impressive design for the Create return order (invoice-based) page.

Using the Revert to default button you can revert any changes you have made to the page and start from scratch.

Content Elements on the Create Return Order (Invoice-Based) Page

Below you can see the description of all standard content elements that are shown on the Create return order (invoice-based) page.

Profile Back Link

The Profile back link content element is used to show a back link on the Create return order (invoice-based) page. Using this link, a customer can go back to the Posted invoice detail page from the Create return order (invoice-based) page in the Sana webstore.

You can easily change the text of the profile back link in the English language or any other installed webstore language either in the Page elements & messages or using In-site editor.

Profile Menu

The Profile menu content element is used to show the account menu on the Create return order (invoice-based) page.

For more information, see Profile Menu.

Page Title

The Page title content element is used to show a title on the Create return order (invoice-based) page.

You can easily change the page title in the English language or any other installed webstore language either in the Page elements & messages or using In-site editor.

Return Order Form

The Return order form content element is used to show a form on the Create return order (invoice-based) page. Using this form, customers can select the order lines from the invoice which they want to return, specify return quantity, write a comment, select a return reason, add a file attachment in the Sana webstore.

You can easily change the titles and the button text of the Return order form content element in the English language or any other installed webstore language either in the Page elements & messages or using In-site editor.

Content Element Advanced Settings

On the Advanced tab of each Create return order (invoice-based) page content element, you can configure height, width and spacing settings. These settings are the same for all content elements.

For more information about advanced settings, see Content Elements.