Return Orders

Sana Commerce Cloud delivers an easy and personalized return experience to build trust relationship between shop owners and their customers. The return process is completely automated and integrated with the sales order processing in the ERP system.

Return order history is a must-have on any e-commerce site because it is a convenient and easy way for a customer to keep track of all recent and past return orders. Customers can check their return order history from the My account page in the Sana webstore.

Return order history contains up-to-date information about each return order, including return order number, order date, bill-to name and ship-to name, return order status, etc. By clicking on the link in return order line, customers can get a detailed information about a return order. Customers can create a return order which is not connected to any sales document from the return order history.

Also, it is possible to search for a specific return order by its number and filter return orders by date.

For more information, see Order History.

With possibilities Sana provides, you can manage the content of the Return order history page the way you need. You can make the Return order history page impressive and at the same time easy to use and thus improve your customers shopping experience.

Edit Content of the Return Orders Page

You can style the Return order history page using the Return orders system page in Sana Admin.

The Return orders page is a system page that exists in Sana by default, but you can also change the content and styles of the Return orders page if you want to look it different.

To edit the content of the Return orders page, in Sana Admin click: Web pages > System pages. On the System pages page, you can see all available system pages and you can edit the Return orders system page.

The Desktop and Mobile tabs hold the content elements of the Return orders page that are shown on the desktop and mobile devices. Thus, the Return orders page can be styled differently for the desktop and mobile devices.

There are several default content elements on the Return orders page which you can edit. The default content elements on the Return orders page are:

  • Profile menu

  • Sana text

  • New return order button

  • Document filter

  • Return order list

Also, you can add and remove various content elements on the Return orders page as well as use the content management system of Sana with the page layouts, row and column settings to create high quality and impressive design for the Return orders page.

Using the Revert to default button you can revert any changes you have made to the page and start from scratch.

Content Elements on the Return Orders Page

Below you can see the description of all standard content elements that are shown on the Return orders page.

Profile Menu

The Profile menu content element is used to show the account menu on the Return order history page.

For more information, see Profile Menu.

New Return Order Button

The New return order button content element is used to show the Create new return order button on the Return order history page.

Using this button, a customer can create a return order which is not connected to any sales document.

Document Filter

The Document filter content element is used to show search and filter on the Return order history page.

A customer can search for a specific return order by its number and filter return orders by date on the Return order history page in the Sana webstore.

Return Order List

The Return order list content element is used to show the list of return orders a customer placed on the Return order history page.

Customers can check the information about the return orders they placed, like return order number, order date, bill-to name and ship-to-name, return order status, etc. Also, there is a link in the return order line using which a customer can get more detailed information about a return order. This link is not shown in the Return order list content element in Sana Admin, but it is available on the Return order history page in the Sana webstore.

Content Element Advanced Settings

On the Advanced tab of each Return orders page content element, you can configure height, width and spacing settings. These settings are the same for all content elements.

For more information about advanced settings, see Content Elements.

Change the Default Texts of the Return Orders Page

You can easily change the standard texts of the Return orders page in the English language or any other installed webstore language.

Standard texts on the Return orders page can be separate Sana text content elements as well as parts of other content elements.

  • If the default text on a page is a Sana text content element, you can change this text either directly on the page using the inline editing, or by opening the settings of the Sana text content element and changing it there.