What Information Does Sana Webstore Collect?

Every website needs a privacy policy, especially if this is a webstore. In most countries, privacy laws require websites to provide information about the personal data collected.

Sana Commerce respects our customers' privacy and takes reasonable measures to protect their personal information. This article is intended to make you aware of the information Sana Commerce webstores collect from the webstore users and how this information is used.

We collect information from you when you register in the Sana Commerce webstore, place an order, subscribe to the newsletter. This is done to personalize your experience and better respond to your individual needs, to improve customer service by responding to customer service requests and support needs more effectively.

When you register in the Sana Commerce webstore or place an order, the information you give us may include the customer's name, shipping and billing addresses, telephone number, e-mail, etc. Which information to request from a customer is completely under control of the Sana Commerce webstore administrator. Sana Commerce Cloud provides the possibility to manage your webstore registration and customer profile forms as well as the form of the customer's shipping address. This can be done in Sana Admin. For more information, see Customer and Prospect Profiles, B2C Customer Registration, B2B Customer Registration and Customer Shipping Addresses.

If you sign up for a newsletter, you will be asked only for your e-mail address.

Payment Data

Sana Commerce webstore does not receive or obtain any credit card information. Sana Commerce webstore can be connected to different payment providers across the world. All processing of cardholder data is entirely outsourced to validated third-party service providers. For more information, see Online Payment Methods. The payment provider that is connected to the Sana Commerce webstore collects and processes customers' credit card payments on behalf of the Sana Commerce webstore. You can visit the official website of the payment service provider you are using for details on security measures.

You can find more information about PCI compliance here.

Do Not Track

Users can enable the Do Not Track setting in their browser. When this setting is enabled, the browser sends a special signal to the websites, analytics companies, ad networks, plug in providers, and other Web services about your browsing preferences. Sana Commerce does not support handling the Do Not Track signal from the user's browser.