Webstore E-Mails

Webstore e-mails are sent to webstore customers to ensure a smooth and transparent shopping experience. They are sent to customers at key moments, such as account creation, password changes, order confirmation, and payment updates. Their primary purpose is to provide important information, enhance security, and build trust between the webstore and its customers.

By confirming actions, guiding customers through different ordering and payment processes, and offering reassurance about transactions, these e-mails improve customer satisfaction and reduce uncertainty.

The table below presents webstore e-mail templates, logically grouped by Sana Commerce Cloud functionality, with a short description and a link to the corresponding feature.

Subject Template Identifier Description
Customer Registration
Welcome to [SHOPNAME]! NewB2BShopAccount These e-mails inform B2B customers about successful registration in the Sana webstore.

For more information, see E-Mails Informing About Customer Registration.
Your account approval ShopAccountApproved
Welcome to [SHOPNAME]! NewShopAccount These e-mails inform customers about successful registration in the Sana webstore.

For more information, see B2C Customer Registration.
Email confirmation ShopAccountEmailConfirmation
Welcome to [SHOPNAME]! NewShopAccountByShopAdmin This e-mail is sent to a B2B customer, when a shop account is created directly in Sana Admin.

For more information, see Shop Accounts.
Welcome to [SHOPNAME]! NewSingleSignOnShopAccountByShopAdmin This e-mail is sent to a customer when a shop account is created directly in Sana Admin with the single sign-on authentication type.

For more information, see Single Sign-On.
Webstore Accounts: Forgot and Change Password
Your password has been changed ChangePassword This e-mail informs customers that the password used to log in to the Sana webstore has been changed.

For more information, see Change Password E-Mail Template.
Forgot password ForgotPassword This e-mail informs a customer on how to reset a forgotten password to log in to the Sana webstore.

For more information, see Forgot Password E-Mail Template.
Your account details have been changed. AccountChangedNotification This e-mail informs customers that their webstore account information has been updated successfully.

For more information, see Account Details.
Order Confirmation
Order Confirmation OrderConfirmation These e-mails inform webstore customers about created or updated sales orders, and their payment status, ensuring they have the latest order details.

For more information, see Order Confirmation E-Mails.
Edited Order Confirmation EditOrderConfirmation
Order received OrderReceived
Order received GuestOrderReceived
Order Confirmation GuestOrderConfirmation
Order Confirmation UnprocessedOrderConfirmation This e-mail is sent to a customer when an order is placed in the maintenance mode.

For more information, see Unprocessed Orders.
Punchout Order Confirmation PunchoutOrderConfirmation This e-mail is sent to a customer when an order is placed through the punchout service.

For more information, see InstaPunchout.
Quote Confirmation
Quote Confirmation QuoteConfirmation These e-mails inform webstore customers about created or updated quotes, ensuring they have the latest quote details.
Edited Quote Confirmation EditQuoteConfirmation
Quote Confirmation UnprocessedQuoteConfirmation This e-mail is sent to a customer when a quote is placed in the maintenance mode.

For more information, see Unprocessed Orders.
Order Payment
Order Confirmation OrderPayment These e-mails are sent to customers based on a sales order payment status: upon successful order placement and payment, or if a payment is canceled or fails.

For more information, see Payment Confirmation E-Mails.
Order Cancellation OrderPaymentCancellation
Payment Confirmation PaymentConfirmation
Online Invoice Payments
Invoice payment confirmation InvoicePaymentConfirmation This e-mail confirms online invoice payment and is sent to customers upon successful payment.

For more information, see Invoice Payment E-Mails.
Return Orders
Return order confirmation ReturnOrderConfirmation This e-mail is sent to a customer to confirm that the return order has been successfully created.

For more information, see Return Order E-Mails.
Subscriptions
Subscription order failed - [SUBSCRIPTION_NAME] SubscriptionCancelled Sana Commerce Cloud sends these e-mails to keep webstore customers informed about different subscription updates and required actions.

For more information, see Subscription Notifications.

 
Your subscription [SUBSCRIPTION_NAME] from [SHOPNAME] should be confirmed SubscriptionConfirmationMail
Details for your [SHOPNAME] subscription: [SUBSCRIPTION_NAME] SubscriptionCreated
Subscription order skipped - [SUBSCRIPTION_NAME] SubscriptionOrderSkippedEmail
Your subscription [SUBSCRIPTION_NAME] from [SHOPNAME] will be renewed soon SubscriptionReminderMail
Important Notice: Subscription Paused SubscriptionsFeatureDisabledNotification
Order Authorization
Set account password NewSubAccountSetPassword These e-mails are sent to sub-accounts during the order authorization process.

For more information, see Sub-Accounts and Orders Authorization.
Order Approved OrderAuthorizationApproved
Order Declined OrderAuthorizationDeclined
Reminder mail OrderAuthorizationReminderMail
Order Authorization Request OrderAuthorizationRequest
Sana Pay
Payment authorisation [TRANSACTIONID] cannot be extended SanaPay__AuthorisationAdjustmentFailed Sana Pay sends these e-mails to inform webstore customers about different payment processes that take place when customers pay for their orders through Sana Pay.

For more information, see Payment Notifications.
Authorisation [TRANSACTIONID] has changed SanaPay__AuthorisationAmountChanged
Payment [TRANSACTIONID] cannot be captured SanaPay__CaptureFailed
Pay By Email SanaPay__PayByEmail
Payment [TRANSACTIONID] has been cancelled SanaPay__PaymentCancelled
Payment [TRANSACTIONID] cannot be refunded SanaPay__RefundFailed