Subscription Notifications
Subscription notifications are essential messages that keep webstore customers and administrators informed about different updates. These notifications serve as a gentle reminder, informing customers about their upcoming subscription orders or other events. Notifying customers about the status of their subscriptions builds a sense of trust and reliability in the company's commitment to customer satisfaction. They also provide customers with the convenience of effectively managing their subscriptions, allowing them to make necessary adjustments or cancel orders according to their changing needs. Subscription notifications serve as a valuable tool for both – webstore customers and webstore administrators, fostering long-term customer loyalty and a dynamic, interactive relationship between them.
In Sana Admin click: Setup > Ordering. On the Subscriptions tab, you can configure what subscription notifications Sana Commerce Cloud should send to webstore customers and webstore administrators.
Sana Commerce Cloud uses system e-mails to send subscription notifications. For more information, see E-Mail Templates.
The table below provides the description of the Subscription notifications settings.
|
Setting |
Description |
|---|---|
|
E-mails to webstore customers |
|
|
New subscription |
Sana Commerce Cloud sends an e-mail to customers informing them that a new subscription is created. E-mail template ID: SubscriptionCreated |
|
Subscription reminder |
Sana Commerce Cloud sends a reminder e-mail to the customer the day before a new subscription order is created. E-mail template ID: SubscriptionReminderMail |
|
Paused subscription |
Sana Commerce Cloud sends e-mails to notify customers when subscriptions are paused due to some reason, for example, unavailable products, prompting them to review their subscriptions and reactivate them. E-mail template ID: SubscriptionCancelled |
|
Disabled subscriptions feature |
Sana Commerce Cloud sends e-mails to customers with active subscriptions to notify them when the Subscriptions feature is disabled by the webstore administrator, pausing all active subscriptions for customers. E-mail template ID: SubscriptionsFeatureDisabledNotification |
|
Skipped subscription order |
Sana Commerce Cloud sends e-mails to notify customers when their subscription orders are skipped due to lack of confirmation. E-mail template ID: SubscriptionOrderSkippedEmail |
|
Request subscription confirmation |
Sana Commerce Cloud sends an e-mail to customers asking them to confirm an upcoming subscription order. E-mail template ID: SubscriptionConfirmationMail |
|
E-mails to webstore administrator |
|
|
Summary of paused subscriptions |
Sana Commerce Cloud sends e-mails to notify the webstore administrator when subscriptions are paused due to some reason, for example, unavailable products. The e-mail includes a summary of all paused subscriptions. E-mail template ID: SubscriptionsCancelledAdminNotification |
