Admin E-Mails
Admin e-mails are sent to a webstore administrator regarding ERP connection availability, system status, or some failure in the webstore operation. These e-mails serve as real-time alerts about potential disruptions, failures, or important system updates, allowing webstore administrators to take prompt action.
The table below presents admin e-mail templates, logically grouped by Sana Commerce Cloud functionality, with a short description and a link to the corresponding feature.
| Subject | Template Identifier | Description |
|---|---|---|
| ERP Connection | ||
| [SHOPNAME] ERP connection available, maintenance mode deactivated | ERPConnectionAvailable | These e-mails inform a webstore administrator about the connection status between Sana Commerce Cloud and the ERP system.
For more information, see ERP Connection Status Check. |
| [SHOPNAME] ERP connection not available, maintenance mode activated | ERPConnectionUnavailable | |
| Scheduled Tasks | ||
| [SHOPNAME] | The task [TASKNAME] has failed. | TaskFailureNotification | Sana Commerce Cloud sends an e-mail to a webstore administrator when a scheduled task has failed.
For more information, see Scheduled Task Failure Notification. |
| Error notification | TechnicalAdminErrorNotification | This e-mail notifies a webstore administrator when a payment transaction status fails to update in the ERP system within the specified time, ensuring timely issue resolution.
For more information, see Sync Payment Statuses between Sana and ERP. |
| Shopping Cart Errors | ||
| Basket calculation error | BasketCalculationError | This e-mail notifies a webstore administrator about issues during shopping cart calculation caused by invalid data or wrong ERP configuration.
For more information, see E-Mail Addresses. |
| Contact Us | ||
| Contact us form | ContactUs | This e-mail notifies a webstore administrator about any customer inquiries, support, or assistance regarding products, orders, payments, returns, or any other concerns related to customer shopping experience.
For more information, see Contact Us E-Mail Template. |
| Sana Admin User Accounts | ||
| Your account details have been changed. | AdminUserAccountChangedNotification | Sana Admin users receive this e-mail whenever any modifications are made to their Sana Admin account details.
For more information, see Security Notification for Sana Admin Users. |
| Forgot password | ForgotPasswordAdmin | This e-mail allows Sana Admin users to securely reset their password if they have forgotten it, ensuring they can regain access to their account.
For more information, see Reset Sana Admin Password. |
| Sana Admin Access: Device Verification | ||
| Unknown device/browser detected | UnknownDeviceLogin | This e-mail notifies Sana Admin users when they log in to Sana Admin from an unknown device.
For more information, see Sana Admin Access: Device Verification. |
| A sign-in attempt from new device | UnknownDeviceVerification | This e-mail requests device confirmation from a user when logging in to Sana Admin from an unknown device.
For more information, see Sana Admin Access: Device Verification. |
| B2B Customer Registration | ||
| New B2B registration in [SHOPNAME] | NewB2BShopAccountToShopAdmin | This e-mail informs a webstore administrator about a new B2B customer registration.
For more information, see E-Mails Informing About Customer Registration. |
| Order Payment | ||
| Order payment error | OrderPaymentErrorAdminNotification | This e-mail informs a webstore administrator that an order payment error occurred during the payment transaction process.
For more information, see Order Payment Error. |
| Online Invoice Payments | ||
| Invoice payment confirmation | InvoicePaymentConfirmationForShopManagers | This e-mail informs a webstore administrator that a customer has paid one or more outstanding invoices.
For more information, see Invoice Payment E-Mails. |
| Invoice payment partial success | InvoicePaymentRegistrationFailedForShopManagers | This e-mail informs a webstore administrator that something has gone wrong with a certain payment transaction of a customer when paying an invoice.
For more information, see Invoice Payment E-Mails. |
| Sana Pay | ||
| Payment capture notification | CapturePaymentAdminNotification | Sana Commerce Cloud sends this e-mail to a webstore administrator informing about captured payments through Sana Pay.
For more information, see Payment Capture Notification. |
| Refund payment notification | RefundPaymentAdminNotification | Sana Commerce Cloud sends this e-mail to a webstore administrator for each refunded payment through Sana Pay.
For more information, see Payment Notifications. |
| Return Orders | ||
| New return order request | ReturnOrderAdminNotification | This e-mail informs a webstore administrator that a customer has created a return order.
For more information, see Return Order E-Mails. |
| Subscriptions | ||
| The list of paused subscriptions for [SHOPNAME] | SubscriptionsCancelledAdminNotification | Sana Commerce Cloud sends this e-mail to inform a webstore administrator about paused subscriptions.
For more information, see Subscription Notifications. |
| Blog | ||
| Incoming blog comment notification | IncomingBlogCommentNotification | This e-mail notifies a webstore administrator when a new comment has been added to a blog.
For more information, see Process Blog Comments. |
| Third-Party Service Availability | ||
| [SERVICE_NAME] service availability notification | ServiceAvailabilityNotification | Sana Commerce Cloud sends an e-mail to a webstore administrator informing them about third-party service availability if it experiences temporary outages or disruptions.
It is used by the address validation services. |
