Payment Capture Notification
Payment capture strategies integrated with ERP are available only in Sana Pay+. If you use Sana Pay with the standard settings only, then all payments are captured based on the settings in the Sana Pay payment system.
When payments are captured by Sana Pay, the webstore administrator will receive an email about the captured payments. The email is sent when Sana Pay returns the paid status to Sana Commerce Cloud.
Sana Commerce Cloud sends a separate email for each captured payment and only when the Invoice trigger or Shipping trigger capture strategy is used.
All emails are sent to the Administrator notification address specified in Sana Admin at the following location: Setup > Basics > E-mail addresses.
Sana Commerce Cloud uses the Payment capture notification e-mail template to send emails about captured payments to the webstore administrator.
Sana Commerce Cloud also sends an e-mail to the webstore administrator for each payment that cannot be captured. Sana Commerce Cloud uses the Payment [TRANSACTIONID] cannot be captured e-mail template to send these e-mails.
All e-mails about payments that cannot be captured are sent to the e-mail address specified in the Sana Pay add-on settings under Payment notifications.
For more information, see Payment Notifications.
