Offline Order Payment

Sana Commerce Cloud allows to accept orders when there is no connection to your ERP system. When connection between Sana and ERP has been lost, Sana Commerce Cloud enables the maintenance mode. This allows to continue business operations without interruption, even when connection to your ERP system is not available for some reason.

When customers place an order and the webstore is in the maintenance mode, on the Order overview step of the checkout process, customers will be notified that their order will be processed later (when the webstore is online) and the prices will be recalculated.

When the order is placed in the maintenance mode in the webstore, the customer will receive the order confirmation e-mail. In this e-mail, the customer can see the order details with actual prices and a link which redirects a customer to the payment page.

A customer can see the Offline order payment page by clicking on the link in the e-mail.

Edit Content of the Offline Order Payment Page

The Offline order payment page is a system page that exists in Sana by default, but you can also change the content and styles of the Offline order payment page if you want to look it different.

To edit the content of the Offline order payment page, in Sana Admin click: Web pages > System pages. On the System pages page, you can see all available system pages and you can edit the Offline order payment system page.

The Desktop and Mobile tabs hold the content elements of the Offline order payment page that are shown on the desktop and mobile devices. Thus, the Offline order payment page can be styled differently for the desktop and mobile devices.

There are several default content elements on the Offline order payment page which you can edit:

  • Sana text

  • Order payment form

Also, you can add and remove various content elements on the Offline order payment page as well as use the content management system of Sana with the page layouts, row and column settings to create high quality and impressive design for the Offline order payment page.

Using the Revert to default button you can revert any changes you have made to the page and start from scratch.

Content Elements on the Offline Order Payment Page

Below you can see the description of all standard content elements that are shown on the Offline order payment page.

Sana Text

The Sana text content element is used to edit and show the default webstore interface text on the Offline order payment page.

Order Payment Form

The Order payment form content element is used to show the basic payment information – a date when the sales order has been created and the total order amount a customer must pay. Also, in the Order payment form, a customer can select a payment method.

Content Element Advanced Settings

All content elements on the Offline order payment page have advanced settings.

On the Advanced tab of the content element, you can configure height, width and spacing settings.

For more information about advanced settings, see Content Elements.

Change the Default Texts of the Offline Order Payment Page

You can easily change the standard texts of the Offline order payment page in the English language or any other installed webstore language.

Standard texts on the Offline order payment page can be separate Sana text content elements as well as parts of other content elements.

  • If the default text on a page is a Sana text content element, you can change this text either directly on the page using the inline editing, or by opening the settings of the Sana text content element and changing it there.