Offline Order Payment Failed

Offline order payment failed is a system page. When connection between Sana and ERP is lost, Sana enables the maintenance mode. This allows to continue business operations without interruption, even when connection to the ERP system is not available for some reason. All orders placed offline are unprocessed and they should be managed in Sana Admin. Once the order is processed in Sana Admin, a customer will receive the order payment email with a link to the page where a customer can pay for the order.

If during the payment process, a payment processing mistake occurs, for example a credit or debit card is expired or blocked, a customer provides incorrect card details, the payment gateway is not configured properly, a customer will see the Offline order payment failed system page. The Offline order payment failed system page is used to inform a customer that the payment for the order has failed.

Edit Content of the Offline Order Payment Failed Page

The Offline order payment failed page is a system page that exists in Sana by default, but you can also change the content and styles of the Offline order payment failed page if you want to look it different.

To edit the content of the Offline order payment failed page, in Sana Admin click: Web pages > System pages. On the System pages page, you can see all available system pages and you can edit the Offline order payment failed system page.

The Desktop and Mobile tabs hold the content elements of the Offline order payment failed page that are shown on the desktop and mobile devices. Thus, the Offline order payment failed page can be styled differently for the desktop and mobile devices.

There are several default content elements on the Offline order payment failed page which you can edit. The default content elements on the Offline order payment failed page are:

  • Sana text

  • Button

Also, you can add and remove various content elements on the Offline order payment failed page as well as use the content management system of Sana with the page layouts, row and column settings to create high quality and impressive design for the Offline order payment failed page.

Using the Revert to default button you can revert any changes you have made to the page and start from scratch.

Content Elements on the Offline Order Payment Failed Page

Sana Text

The Sana text content element is used to edit and show the default webstore interface texts on the Offline order payment failed page.

Button

The Button content element is used to show a button link on the Offline order payment failed page. Button is a content element which allows to build an extra webstore navigation by adding navigation buttons to the pages of the Sana webstore with linked internal pages or external URLs.

Using this button, a customer can go back to the home page from the Offline order payment failed page in the Sana webstore.

Content Element Advanced Settings

All content elements on the Offline order payment failed page have advanced settings.

On the Advanced tab of the content element, you can configure height, width and spacing settings.

For more information about advanced settings, see Content Elements.

Change the Default Texts of the Offline Order Payment Failed Page

You can easily change the standard texts of the Offline order payment failed page in the English language or any other installed webstore language.

Standard texts on the Offline order payment failed page can be separate Sana text content elements as well as parts of other content elements.

  • If the default text on a page is a Sana text content element, you can change this text either directly on the page using the inline editing, or by opening the settings of the Sana text content element and changing it there.