Payment Failure Message

Understanding why a payment has failed is crucial for both businesses and customers. Knowing the exact reason for a payment failure allows customers or webstore administrators to take immediate action to fix the problem and prevent similar issues in the future. This might involve updating payment details, ensuring sufficient funds are available, or addressing any underlying issues with the payment method or service provider.

Payment failures can be frustrating and stressful for customers. Providing clear and transparent explanations for payment failures fosters trust and credibility and demonstrates a commitment to customer service. All this is essential for maintaining long-term relationships and a positive reputation.

Sana Commerce Cloud provides a content element called Sana Pay payment failure message that is used to show the reason for the payment failure.

You can add this content element to the Order cancelled and Order failed system pages.

Advanced Tab

On the Advanced tab of the Sana Pay payment failure message content element, you can configure height, width, and spacing settings.

For more information about advanced settings, see Content Elements.