Great ideas don’t just come from inside our company - they come from you.

Every day, our customers and partners use our Sana Commerce Cloud e-commerce platform in real-world scenarios: connecting with ERP systems, managing orders, integrating payments, shipping, marketing tools, and extending functionality through Sana apps. That hands-on experience gives you a unique perspective on what works well, what could be better, and what’s missing.

That’s why we have our ideas and feedback service - a place where you can share suggestions, highlight challenges, and propose new features across our Sana Commerce Cloud platform and ERP connectors. Whether it’s a small improvement or a big innovation, your input helps shape the future of our product.

So what happens after you submit an idea?

Your feedback doesn’t disappear into a void. Our product managers actively review submissions, look for patterns, and evaluate the impact across different customer segments and use cases. Ideas are discussed, prioritized, and often validated alongside other signals like usage data and market trends. The most valuable insights make their way into our product roadmaps and ultimately into new features, improvements, and apps.

In short, your voice directly influences what we build next.

We encourage you to share your ideas, vote on others, and be part of the conversation. Together, we can continue to improve Sana Commerce Cloud and deliver solutions that truly meet your needs.

Have an idea? We’re listening.

Submitting an Idea

The product team must understand what you want to achieve. This way the product team can compare several solutions for a similar problem or outcome submitted by our customers. If you submit only a feature, the product team will not take it into account. Therefore, please use the following format:

As a (person/role/function) I want to (action), so (result/outcome).

Example:

As an e-commerce manager, I want to provide accurate shipping costs to my customers, so they have the right expectations of the total cost of the order.

It is important to check whether your idea has been already submitted. If yes, vote for that idea. We look forward to seeing the ideas you have!

Reviewing Ideas

Every submitted idea will be reviewed by the product team and will not be visible immediately. The goal is to review submitted ideas. The product team evaluates them on how clearly and decently written the idea is, and whether it has already been submitted. After that, it will be published. If it is highly unlikely that the idea will be considered for implementation, it will not be published. When it is published, others can vote on the idea. The more “likes” an idea has, the better insight it gives our product team about its popularity.