Sana Commerce Framework (Webstore & Sana Admin)

Duration of Support

Every Sana framework version is actively supported for three years from the moment of the release date for our customers with a valid enhancement plan. After the active support period, we passively support the version for another two years.

Active support consists of:

• Hotfixes for showstopper bugs (critical security issues, bugs that prevent customers from placing orders)

• Support for new releases of the Sana add-ons for the ERP systems (Microsoft Dynamics and SAP)

• Support for new browsers (only showstopper bugs will be fixed)

Passive support consists of:

• Hotfixes for showstopper bugs (critical security issues, bugs that prevent customers from placing orders)

• Passive support will always be on time and material 

How Does This Work for Sana Commerce Cloud?

• Standard Sana projects will always run on the latest framework version, and therefore automatically receive bug fixes and improvements for the framework continuously.

• Customized Sana projects do not always run on the latest version as they don’t receive automatic updates. For those customers, the three years active support and two years passive support applies (see above). If you want to find out when a specific Sana Commerce Cloud version was released, check our release notes.

How Does This Work for the Sana Commerce Frameworks 7, 8 and 9?

The older Sana versions were not released that often, thus we have this overview including fixed dates.

Sana Version	Release Date	Active Support Until	Passive Support Until
7.5	07/12/2010	07/12/2013	07/12/2015
8.0	15/09/2011	15/09/2014	15/09/2016
8.1	28/12/2011	28/12/2014	28/12/2016
8.2	12/12/2012	12/12/2015	12/12/2017
8.3	21/06/2013	21/06/2016	21/06/2018
9.0	2/02/2015	2/02/2018	2/02/2020
9.1	04/03/2016	04/03/2019	04/03/2021
9.2	26/04/2017	26/04/2020	26/04/2022
9.3	26/09/2018	26/09/2021	26/09/2023
9.3.5	18/12/2019	31/12/2023	31/12/2025