Customer Service

Providing good customer service is a significant part of running successful business. When you offer good customer service, your customers are more likely to be happy after visiting your webstore, buying your products and services.

On the Customer service page, you can create any content you want to provide valuable information about your business, services or products. You can see some ideas listed below.

  • For example, it can be a list of frequently asked questions if you are often asked similar questions.

  • You can write some information about your products. For instance, if your customers are shopping for clothing, it might be useful for them to have a sizing chart on hand.

  • Also, you can let your customers learn more about the General Data Protection Regulation (GDPR) and how it applies to your customer data.

  • It would be helpful to write about payment and shipping methods you offer to your customers, destinations you deliver your products to.

  • You can inform your customers about return policy your webstore provides. When return, shipping or any other policies are available, your customers can purchase with confidence and pleasure.

Create a Customer Service Page

A content page is the best choice for a Customer service page as here you can add any content elements like image slider, parallax scroller, video, hero image, text, etc.

You can also use the FAQ page to make a list of questions and answers, which provides a better understanding of a particular topic and add other content to the header and footer of the page.

When you create a Customer service page, you can name it anyway you want.

When the Customer service page is created, you can add it to one of your webstore menus. In this case, the Customer service page can be opened from the footer or sitemap navigation, for example.

See an example of the Customer service page added to the sitemap navigation in the Sana webstore.

Also, you can add the link to the Customer service page to the webstore header using the Paragraph content element.

See an example of the Customer service page added to the webstore header.

This is how you can add a Customer service page to your Sana webstore.