Ratings & Reviews

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Ratings & reviews allow customers to easily submit reviews of the products in the webstore. Product reviews are comments submitted by customers or webstore visitors directly on the product pages.

You can add ratings and reviews to the product details page using the Ratings & reviews list and form and the Ratings & reviews score content elements. For more information about these content elements, see Ratings & Reviews.

In the Sana webstore customers can see the average rating of a product and the approved reviews on the product pages. A webstore visitor can see and write a product review even without registration. The average rating which is shown on the product pages in the webstore is rounded up to the half of the star.

A Sana Admin user can manage product reviews using the built-in system.

Enable Ratings & Reviews

To enable ratings and reviews, in Sana Admin click: Setup > Marketing.

Manage Product Reviews

Only approved ratings and reviews are shown in the webstore.

To manage ratings and reviews, in Sana Admin click: Products > Ratings & Reviews.

From here you can approve or disapprove ratings and reviews and edit the content.

On the Ratings & Reviews page, you can see the list of all product reviews written by the webstore visitors. You can search for a specific product review by item number. You can filter all product reviews by product title, date, and status (Approved, Disapproved, or Unprocessed). All product reviews can be also sorted by item number, product title, date, status, or review title.

To approve or disapprove any product review, click Edit. You can check the product review, edit its title and description, and set its status to Approved or Disapproved. When a webstore visitor writes a product review, it is stored in Sana Admin with the Unprocessed status. Only when the product review status is set to Approved, it will appear in the webstore on the product page.