Limitations

1. Customers can configure the products using the e-Con Product Configurator, only if you use the Default order processing strategy.

   Product configuration is not supported, if you use the Optimize for large orders order processing strategy. The Configure button on the product details page will be disabled and your customers will see a message informing that product configuration is not available for technical reasons. Your customers will not be able to purchase configurable products as well.

2. Sales agreements do not support configurable products created with the e-Con Product Configurator.

3. If your Sana web store is in the maintenance mode (there is no connection between Sana and ERP), it is not possible to configure the products and purchase the configurable products.

4. It is not possible to add configurable products to the shopping cart using the barcode scanner.

5. BOM explosion is not supported for products created with the e-Con Product Configurator. BOM explosion is a feature available in some ERP systems that allows customers to see all BOM components in the shopping cart of the added BOM item.

6. The e-Con functionality may be impacted if third-party cookies are blocked in your web browser. This issue is not related to Sana Commerce Cloud or our e-Con add-on, rather it is a known issue with e-Con. If you find that e-Con does not load, you can check your browser's third-party cookie settings or contact e-Con support.