Invoice-Free Return Orders

Good customer service is one of the strategic goals for companies that strive for a high level of customer loyalty. For many wholesalers and distributors, a sales return is a standard element of their customer service policy, which directly influences customer's perception of the service level. As a webstore administrator or a sales manager, you accept a sales return order to compensate customers who are dissatisfied with an item that you have sold them. This could be due to a quality issue or delivery of a wrong item, for example.

A good return policy is something that customers consider when making an online purchase. A study conducted by different companies shows that 91 - 93% of consumers will buy something again if a web store provides a good return policy.

Sana delivers an easy and personalized return experience to build trust relationships between shop owners and their customers. Currently, customers can create a return order which is not connected to any sales document from the My return orders page in the Sana webstore by adding a product to the return order.

The return orders from Sana are saved to Microsoft Dynamics GP as sales transaction entries of the Return type.