Cookies
Sana Commerce webstore uses cookies for webstore functionality and analytics information to identify users and remember their preferences for the sole purpose of providing the service required by the user.
Cookies are small, often encrypted text files, stored on your computer in the browser directories. They are used to help users navigate the website efficiently and perform certain functions. Cookies are created when the user's browser loads a particular website. The website sends information to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website server. Cookies allow to automatically recognize users whenever they visit the website so that we can personalize the users' experience and provide them with better service. Sana Commerce also uses cookies for fraud prevention and other purposes.
The user can change browser settings at any time so that it will not automatically accept cookies or clear cookies from the browser.
You can use a cookiebar to inform your web store users about the cookies that are used in Sana. For more information, see Sana Cookiebar.
Sana Commerce Uses the Following Cookies:
|
Cookie Name |
Description |
Duration |
|---|---|---|
|
Session cookies |
Session cookies are used by the server to store information about user's page activities. Anonymous identifier of the current session is encrypted in the session cookies and they do not contain any personal information in the unencrypted form. |
Session cookie is stored in the temporary memory and is removed when a user closes the Web browser. |
|
Authentication cookies |
Authentication cookies contain the heavily encrypted identifier of the authenticated webstore visitor (shop account). |
Expiration date of the authentication cookie depends on whether a user selected the option Remember me while logging in to the webstore. If not selected, the authentication cookie will be deleted when the Web browser is closed. If Remember me is selected, the expiration date of the authentication cookie will be set to 30 days. |
|
Language cookies |
Language cookie stores the identifier of the language selected by the user in the webstore. When the user visits the web store again, it will open in the language selected earlier. |
It does not expire. |
|
Guest cookies |
Guest cookies store billing information of a shopper who places an order without registration. For more information, see Guest Checkout. |
Guest cookie is stored for 20 minutes and while the user is active. If guests have started creating an order but are not active for 20 minutes, their information will be removed. The information about the guest is also removed immediately after creating an order. |
|
Third party cookies |
Third party cookies are outside of our control (hosted on their respective owner's domain). Thus, Sana Commerce cannot be responsible neither for their behavior nor for use. This applies to the services that are integrated with Sana Commerce, like Social sharing and Google Analytics. For more information, please read how Google Analytics is using cookies. |
|
|
Piwik PRO visitor session cookie _pk_ses.<appID>.<domainHash> |
First-party analytical cookie set in the visitor’s browser. Used to identify an active session of the visitor. Data collected is used to create the Sana Commerce Insights and Sana Commerce Insights Preview reports. |
Expires after 30 minutes of inactivity. |
|
Piwik PRO visitor ID cookie _pk_id.<appID>.<domainHash> |
First-party analytical cookie set in the visitor’s browser. Used to identify visitors of the webstore using a randomly generated visitor ID. The cookie also stores the properties of the visitor such as their visit count and timestamp of the current visit. Data collected is used to create the Sana Commerce Insights and Sana Commerce Insights Preview reports. |
Expires after 13 months. |
The above-mentioned cookies are those that are used in the Sana Commerce Cloud solution that is delivered out of the box.
