Failed to Submit an Order Due to UOM

Component

SAP Business One

Symptom

The order cannot be created in the Sana web store. The following error is shown in the Sana performance profiler when an order is submitted in the Sana web store:

SAP Error: 1470000365 - UoM specified is not assigned to item in row 2</Error>

Cause

This issue may occur when you make any changes to the unit of measure settings in SAP Business One after they have been already synchronized with Sana.

Solution

Avoid making any changes to the unit of measure related settings in SAP Business One when customers are actively using the Sana web store.

For more information about this error and how to solve it, see SAP note (s-user login is required): https://launchpad.support.sap.com/#/notes/2693418