Payment Capture Strategies

The available payment capture strategies vary depending on whether you are using Sana Pay or Sana Pay+.

Sana Pay offers a straightforward, basic approach, while Sana Pay+ supports more advanced options through integration with your ERP system. In the article below, we will explore all the available options in detail.

Capture Delay Default Setup

Below you can read about the default capture delay setup and when it can be used. The default capture delay setup applies if you:

• Use Sana Pay with the standard set of features and you want to use capture delay.
• Use Sana Pay+ with the Default capture strategy and you want to use capture delay.

The default capture delay setup is available in the Customer Area on the merchant account level and can be changed by a Sana Commerce product specialist or service consultant.

By default, payments are captured immediately after authorization. This is the default setup and is generally recommended.

The available options are:

• immediate: Capture is performed immediately after authorization.
• [N] days: Capture is performed N (between 1 and 7) days after authorization.
• manual: Capture must be performed manually in the Customer Area. However, merchants do not have direct access to it. Therefore, they must contact their Sana Commerce representative to request a dedicated user account and the necessary permissions. Based on this request, access to the Customer Area for manual payment capture is granted temporarily on demand.

If you want to use capture delay with one of the default options, please contact your Sana Commerce representative.

Payment Capture Strategies

Sana Pay+ has four payment capture strategies. You can configure this in the payment method settings. The Invoice trigger is generally recommended.

• Default: This capture strategy is based on the Capture delay settings configured in the Customer Area and described above. Payments can be captured automatically either immediately after authorization or with a delay between authorization and automatic capture (between 1 and 7 days after authorization), or each payment can be captured manually. Sana Commerce product specialist or service consultant can set up capture delay in the Customer Area, on the merchant account level. For more information, see Capture Delay Default Setup.
  

• Immediate: Payment capture is performed immediately after authorization.

• Shipping trigger: Payment capture is performed when the order is fully shipped. Payment is captured after creating a shipping document for the order in ERP. Although it is possible to partially ship an order in ERP, the full order amount will be always captured.

• Invoice trigger: Payment is captured after creating an invoice for the order in ERP. An accountant can invoice the entire order in ERP or part of it, for example, if you need to deliver different products from one order separately or ship only part of the order quantity because the full quantity is not on hand. If the accountant creates multiple invoices for one order, payments will be captured for each invoice separately. If the order is partially invoiced, the payment will be partially captured.