Subscription Dependencies and Availability

Subscriptions depend on other Sana Commerce Cloud functionality and have certain limitations.

Sana Admin User Role

Only the user with the System administrator role can configure and manage subscriptions.

Payment

Using subscriptions, customers can pay their orders either on account or using the Internal (on account) payment method , which means they can use subscriptions with online payments enabled.

In Sana Admin click: Setup > Ordering. On the Payment tab, see the option Online order payments.

• When you select the option Full amount paid on account, your customers can pay subscription orders on account.

• When you select the option Full amount paid online or Amount based on prepayment rules, your customers can pay subscription orders only using the Internal (on account) payment method. Meanwhile, regular orders created manually by customers can be paid using other online payment methods. Meanwhile, regular orders created manually by customers can be paid using other online payment methods. In Sana Admin you will see a warning message informing you that selecting one of these options impacts the availability of subscriptions for customers. If there are no Internal (on account) payment methods, all subscriptions will be paused for customers.

  You must create at least one Internal (on account) payment method in Sana Admin.
  

  

  It will be shown together with other online payment methods at the checkout.

  
  

  If you need to hide the Internal (on account) payment method from B2C customers, you can do this using customer segments.

Stock and Assortment

In Sana Admin click: Setup > Products > Stock and assortment.

1. Select the View and order products presentation for B2B customers.

2. Disable the option Availability depends on stock for B2B customers.

When the Subscriptions functionality is enabled, you cannot change the settings listed above.

Shopping Cart Minimum Order Value

The Subscriptions functionality does not take into account the shopping cart minimum order value set in Sana Admin.

Checkout Options

Sana Commerce Cloud supports creation of sales orders and quotes. This can be configured in Sana Admin using Checkout options. Sales orders are always created based on subscriptions regardless of the value selected in the Checkout options field in Sana Admin.

Order Processing Strategy

Orders based on subscriptions are always placed using the Default order processing strategy.

Subscription Details

Not all data may be shown in the subscription details.

Some ERP systems provide a feature for supplementary or free items. For example, when a customer purchases a certain quantity of an item and receives an additional one for free. Supplementary and free items are not shown on the subscription pages. At the same time, they are added to the sales order if it meets the conditions set in ERP.

Also, different texts can be used for sales lines, such as extended texts or descriptions of discounts and price offers. They are also not shown on the subscription pages.

When an order is created based on a subscription, all ERP logic is still used with the required functionality.