Real-Time Stock Information at Checkout
Sana ERP Connector compatibility:
- Microsoft Dynamics 365 Business Central - [Sana ERP connector version 10.0.108 and higher]
- Microsoft Dynamics 365 for Finance and Operations - [Sana ERP connector version 10.0.108 and higher]
- Microsoft Dynamics NAV - [Sana ERP connector version 10.0.108 and higher]
- Microsoft Dynamics AX - [Sana ERP connector version 10.0.108 and higher]
- SAP ECC - [Sana ERP connector version 97_0 and higher]
- SAP S/4HANA - [Sana ERP connector version 134 and higher]
- SAP Business One - [Sana ERP connector version 1.1.22 and higher]
Customers want to have a clear, up-to-date overview of product availability before placing orders and get their products as quickly as possible. When customers add products to the shopping cart and proceed to checkout, Sana Commerce Cloud can show how many units are physically available in stock. If customers need more than is currently available, Sana can display when the missing quantity will be replenished. This helps customers confidently plan their purchases, ensures they never miss out on what they need, reduces uncertainty, and improves the shopping experience by setting clear expectations for estimated delivery dates. Also, transparency on real-time stock information can boost conversions and potentially increase sales order sizes as customers are more likely to place larger orders when they know when out of stock quantities will become available.
This information is retrieved from the ERP system in real-time based on the ATP (available-to-promise) inventory or lead time, ensuring the data is accurate and up-to-date.
On the screenshot below you can see how the real-time stock information is displayed on the checkout page in the Sana webstore.
Key Benefits
For Merchants
-
Merchants can optimize inventory management by highlighting partial stock availability and incoming supplies, reducing overstocking and improving turnover. Clear real-time stock information helps merchants prioritize urgent or critical orders efficiently.
-
Transparency in real-time stock information attracts time-sensitive customers, for example, those selling products with regular incoming supplies, such as spare parts.
-
Upfront transparency reduces customer service inquiries by addressing common questions in advance.
-
Transparency in product availability and estimated delivery dates builds trust, reducing cart abandonment rates. Customers are more likely to complete their purchase when a product is out of stock, the estimated delivery dates can help inform customers when they can expect orders to be delivered. It improves customer satisfaction, and makes the purchasing experience seamless, driven by accurate real-time stock information.
For Customers
-
A clear stock overview simplifies purchasing decisions and enhances order transparency. Customers can see real-time product availability and estimated delivery dates before completing their purchase.
-
Displaying upfront stock availability minimizes the need for customer service inquiries, saving both time and effort for customers and support teams.
-
Clear real-time stock information helps customers plan orders more effectively. The estimated delivery dates provide clear expectations, reducing frustration over delivery times. Providing clear real-time stock information fosters trust and satisfaction, encouraging repeat purchases.
-
Flexible ordering options empower customers to adapt their orders to meet immediate requirements or align with future supply schedules, ensuring smooth and efficient supply chain management.
Limitations
Estimated delivery dates are not shown for:
-
Supplementary items
-
Quote editing
-
Punchout shopping cart
