Modes of Delivery
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In Microsoft Dynamics 365 for Finance and Operations, the modes of delivery refer to various methods or approaches used to fulfill and ship customer orders, allowing businesses to offer different shipping options and optimize their logistics processes.
To create the modes of delivery, in Microsoft Dynamics 365 for Finance and Operations click: Sales and marketing > Setup > Distribution > Modes of delivery.
To create an order in Microsoft Dynamics 365 for Finance and Operations, a mode of delivery must be set for all customers purchasing online through a Sana webshop. Sana Commerce Cloud enforces a data validation rule that considers any customer without a specified mode of delivery as invalid.
Moreover, a webshop administrator can map the shipping methods created in Sana Admin to the modes of delivery in Microsoft Dynamics 365 for Finance and Operations.
The modes of delivery retrieved from Microsoft Dynamics 365 for Finance and Operations for mapping are available in the shipping method details in Sana Admin, the External shipping method field. To make the modes of delivery created in Microsoft Dynamics 365 for Finance and Operations available in Sana Admin, you must run the General information import task in Sana Admin.
If the shipping method in Sana Admin is mapped to the mode of delivery in Microsoft Dynamics 365 for Finance and Operations, then the selected shipping method (mapped delivery mode) will be recorded in the sales order when a customer creates an order in the webshop. If it differs from the mode of delivery selected in the customer details, the mode of delivery mapped to the shipping method in Sana Admin will be used for the sales order.
