Remove Sana Add-On From AX 2012

Uninstall the Sana Model from Microsoft Dynamics AX 2012

Step 1: Back up database of the current environment.

Step 2: Close the client sessions that are connected to the Application Object Server (AOS) instance that you are working with. For more information, see Drain users from an AOS.

Step 3: Check that you have appropriate permissions to work with the model store:

  • Administrative permissions on the local computer

  • System Administrator rights in Microsoft Dynamics AX

  • In Microsoft SQL Server:

    • Membership in the "securityadmin" Server Role on the SQL Server instance
    • Membership in the "db_owner" role in the Microsoft Dynamics AX database

Step 4: Remove (uninstall) the Sana Commerce model:

  • Open the command prompt.

  • Navigate to the Microsoft Dynamics AX management utilities directory. The default location is: %ProgramFiles%\Microsoft Dynamics AX\60\ManagementUtilities. If management utilities are not installed, please install Microsoft Dynamics AX management utilities using AX installer.

  • At the command prompt, run the following command:

    Copy 
    axutil delete /model: sana

  • Use the /verbose parameter to see the detailed information during the uninstallation procedure.

Step 5: Restart AOS, start the client and select the Synchronize and compile step from the checklist. Be aware, this can take 1-2 hours and on the old hardware up to 6 hours. Connect the client to the Application Object Server (AOS) instance that you are working with. See Step 2.