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If you need to use any special symbols (which are not allowed in the URLs) in the identifiers of products, customers, and orders, follow the steps listed below.

Step 1: Open Sana Admin and click: System > Character replacement rules.

Step 2: Here you can add rules to replace unsafe characters by substitutions.

In the Character column, enter the unsafe symbol which must be replaced. In the Replacement column, enter the character that will be used as a substitution for the unsafe character.

Make sure that all replacements are unique. For example, if you want to replace the ä character with ae, you must specify -ae= or some other unique combination of characters as a replacement. ae is too generic which can be present in different places and therefore cause issues during decoding.

You can change the order of the character replacement rules simply by dragging and dropping them. If multiple replacements should be applied to any of the IDs, the rules from the Character replacement rules table are checked and applied from top to bottom.

These rules apply to the product IDs, customer IDs, and order IDs when used in the URLs.