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If you need to use special characters that are not allowed in URLs for certain identifiers in your ERP system, follow the steps below. These rules apply to:

• Product IDs

• Product group ID and title

• Customer IDs

• Sales document IDs

Step 1: Open Sana Admin and click: System > Character replacement rules.

Step 2: Here you can add rules to replace unsafe characters by substitutions.

In the Character column, enter the unsafe symbol which must be replaced. In the Replacement column, enter the character that will be used as a substitution for the unsafe character.

Make sure that all replacements are unique. For example, if you want to replace the ä character with ae, you must specify -ae= or some other unique combination of characters as a replacement. ae is too generic which can be present in different places and therefore cause issues during decoding.

You can change the order of the character replacement rules simply by dragging and dropping them. If multiple replacements should be applied to any of the IDs, the rules from the Character replacement rules table are checked and applied from top to bottom.