E-mail Templates

WATCH THE VIDEO

There are different e-mail templates which are used in Sana for system e-mails, like order confirmation, payment confirmation, forgot password, etc.

To see e-mail templates, open Sana Admin and click: Setup > E-mail templates.

You can change the content of e-mail templates. It is multi-lingual. When you install a language pack, the e-mail templates will be available in the installed language. You can sort the e-mail templates by subject or template identifier.

Subject	Template Identifier
Authorisation [TRANSACTIONID] has changed	SanaPay__AuthorisationAmountChanged
Basket calculation error	BasketCalculationError
Contact us form	ContactUs
Edited Order Confirmation	EditOrderConfirmation
Edited Quote Confirmation	EditQuoteConfirmation
Error notification	TechnicalAdminErrorNotification
Forgot password	ForgotPassword
Forgot password	ForgotPasswordAdmin
Incoming blog comment notification	IncomingBlogCommentNotification
Invoice payment confirmation	InvoicePaymentConfirmation
Invoice payment confirmation	InvoicePaymentConfirmationForShopManagers
Invoice payment partial success	InvoicePaymentRegistrationFailedForShopManagers
New B2B registration in [SHOPNAME]	NewB2BShopAccountToShopAdmin
New return order request	ReturnOrderAdminNotification
Order Approved	OrderAuthorizationApproved
Order Authorization Request	OrderAuthorizationRequest
Order Confirmation	GuestOrderConfirmation
Order Confirmation	OrderConfirmation
Order Confirmation	OrderPayment
Order Confirmation	UnprocessedOrderConfirmation
Order Declined	OrderAuthorizationDeclined
Order payment error	OrderPaymentErrorAdminNotification
Pay By Email	SanaPay_PayByEmail
Payment Confirmation	PaymentConfirmation
Payment [TRANSACTIONID] cannot be captured	SanaPay__CaptureFailed
Payment [TRANSACTIONID] cannot be refunded	SanaPay__RefundFailed
Payment [TRANSACTIONID] has been cancelled	SanaPay__PaymentCancelled
Payment authorisation [TRANSACTIONID] cannot be extended	SanaPay__AuthorisationAdjustmentFailed
Payment capture notification	CapturePaymentAdminNotification
Quote Confirmation	QuoteConfirmation
Quote Confirmation	UnprocessedQuoteConfirmation
Refund payment notification	RefundPaymentAdminNotification
Reminder mail	OrderAuthorizationReminderMail
Request Product Information	RequestProductInformation__Email
Return order confirmation	ReturnOrderConfirmation
Set account password	NewSubAccountSetPassword
Welcome to [SHOPNAME]!	NewB2BShopAccount
Welcome to [SHOPNAME]!	NewShopAccount
Welcome to [SHOPNAME]!	NewShopAccountByShopAdmin
Your account approval	ShopAccountApproved
Your password has been changed	ChangePassword
[SHOPNAME] ERP connection available, maintenance mode deactivated	ERPConnectionAvailable
[SHOPNAME] ERP connection not available, maintenance mode activated	ERPConnectionUnavailable
[SHOPNAME] \| The task [TASKNAME] has failed	TaskFailureNotification

You can see replacement tags in the e-mail templates. They can be recognized by the brackets in the text of the e-mail template, for example [ORDERNUMBER]. These tags are automatically replaced by the external values when the e-mail is sent, for example order details, customer name, webstore e-mail, etc. If you need to change the content of the e-mail template, do not change or translate the replacement tags.

The table below provides the list of all replacement tags which are used in the e-mail templates of Sana. You can also see in which e-mail templates different replacement tags are used.

Name	Description	E-mail templates (by ID)
NAME	The name of a customer in the Sana webstore.	ContactUs EditOrderConfirmation EditQuoteConfirmation ForgotPassword ForgotPasswordAdmin InvoicePaymentConfirmation InvoicePaymentConfirmationForShopManagers InvoicePaymentRegistrationFailedForShopManagers ReturnOrderAdminNotification OrderAuthorizationApproved OrderAuthorizationRequest GuestOrderConfirmation OrderConfirmation OrderPayment CapturePaymentAdminNotification RefundPaymentAdminNotification UnprocessedOrderConfirmation OrderAuthorizationDeclined PaymentConfirmation QuoteConfirmation UnprocessedQuoteConfirmation OrderAuthorizationReminderMail ReturnOrderConfirmation NewSubAccountSetPassword NewShopAccount NewShopAccountByShopAdmin ChangePassword
SHOPNAME	The webstore name. Only the SHOPNAME variable can be used in the e-mail template subject.	TaskFailureNotification ERPConnectionAvailable ERPConnectionUnavailable EditOrderConfirmation EditQuoteConfirmation TechnicalAdminErrorNotification ForgotPassword ForgotPasswordAdmin InvoicePaymentConfirmation InvoicePaymentConfirmationForShopManagers InvoicePaymentRegistrationFailedForShopManagers ReturnOrderAdminNotification RefundPaymentAdminNotification OrderAuthorizationApproved OrderAuthorizationRequest GuestOrderConfirmation OrderConfirmation OrderPayment UnprocessedOrderConfirmation OrderAuthorizationDeclined OrderPaymentErrorAdminNotification PaymentConfirmation QuoteConfirmation UnprocessedQuoteConfirmation OrderAuthorizationReminderMail ReturnOrderConfirmation NewSubAccountSetPassword NewShopAccount NewShopAccountByShopAdmin ChangePassword SanaPay_PayByEmail
SHOPEMAIL	The webstore e-mail address.	EditOrderConfirmation EditQuoteConfirmation InvoicePaymentConfirmation OrderAuthorizationApproved OrderAuthorizationRequest GuestOrderConfirmation OrderConfirmation OrderPayment UnprocessedOrderConfirmation OrderAuthorizationDeclined PaymentConfirmation QuoteConfirmation UnprocessedQuoteConfirmation OrderAuthorizationReminderMail ReturnOrderConfirmation SanaPay_PayByEmail
SHOPPHONE	The webstore phone number.	EditOrderConfirmation EditQuoteConfirmation InvoicePaymentConfirmation OrderAuthorizationApproved OrderAuthorizationRequest GuestOrderConfirmation OrderConfirmation OrderPayment UnprocessedOrderConfirmation OrderAuthorizationDeclined PaymentConfirmation QuoteConfirmation UnprocessedQuoteConfirmation OrderAuthorizationReminderMail ReturnOrderConfirmation
URL	The link to reset the shop account password.	ForgotPassword ForgotPasswordAdmin NewSubAccountSetPassword NewShopAccountByShopAdmin
COMPANYNAME	The company name.	ContactUs
EMAILADDRESS	The e-mail of the company.	ContactUs
PHONE	The phone of the message sender.	ContactUs
CUSTOMERNUMBER	The number of a customer.	InvoicePaymentConfirmationForShopManagers InvoicePaymentRegistrationFailedForShopManagers CapturePaymentAdminNotification RefundPaymentAdminNotification
COMMENTS	The comments of the message sender.	ContactUs
WEBSITEDOMAIN	The link to the webstore. You can find the additional information about website domains at the end of this article.	EditOrderConfirmation EditQuoteConfirmation ForgotPassword ForgotPasswordAdmin InvoicePaymentConfirmation InvoicePaymentConfirmationForShopManagers InvoicePaymentRegistrationFailedForShopManagers ReturnOrderAdminNotification OrderAuthorizationApproved OrderAuthorizationRequest GuestOrderConfirmation OrderConfirmation OrderPayment UnprocessedOrderConfirmation OrderAuthorizationDeclined PaymentConfirmation QuoteConfirmation UnprocessedQuoteConfirmation OrderAuthorizationReminderMail ReturnOrderConfirmation NewSubAccountSetPassword NewShopAccount NewShopAccountByShopAdmin ChangePassword SanaPay_PayByEmail
ORDERADDRESS	The billing and shipping addresses of the sales order.	EditOrderConfirmation EditQuoteConfirmation ReturnOrderAdminNotification GuestOrderConfirmation OrderConfirmation OrderPayment UnprocessedOrderConfirmation PaymentConfirmation QuoteConfirmation UnprocessedQuoteConfirmation ReturnOrderConfirmation
ORDERNUMBER	The sales order ID.	EditOrderConfirmation EditQuoteConfirmation ReturnOrderAdminNotification OrderAuthorizationApproved OrderAuthorizationRequest GuestOrderConfirmation OrderConfirmation OrderAuthorizationDeclined OrderPaymentErrorAdminNotification PaymentConfirmation CapturePaymentAdminNotification RefundPaymentAdminNotification QuoteConfirmation ReturnOrderConfirmation SanaPay_PayByEmail
ORDERDETAILS	The sales order details.	EditOrderConfirmation EditQuoteConfirmation InvoicePaymentConfirmation InvoicePaymentConfirmationForShopManagers InvoicePaymentRegistrationFailedForShopManagers ReturnOrderAdminNotification GuestOrderConfirmation UnprocessedQuoteConfirmation QuoteConfirmation PaymentConfirmation UnprocessedOrderConfirmation OrderPayment OrderConfirmation ReturnOrderConfirmation SanaPay_PayByEmail
ADDITIONAL_ORDER_INFORMATION	The reference number, comments and the requested delivery date of the sales order.	EditOrderConfirmation EditQuoteConfirmation InvoicePaymentConfirmation ReturnOrderAdminNotification GuestOrderConfirmation PaymentConfirmation QuoteConfirmation UnprocessedQuoteConfirmation OrderConfirmation OrderPayment UnprocessedOrderConfirmation ReturnOrderConfirmation
ATTACHMENTS	The links to the return order attachments.	ReturnOrderAdminNotification ReturnOrderConfirmation
MESSAGE	The message added by a customer in the webstore.	TechnicalAdminErrorNotification
PAYMENT_SHIPPING_INFORMATION	Order shipping and payment information.	EditOrderConfirmation EditQuoteConfirmation GuestOrderConfirmation OrderConfirmation
PAYMENTTRANSACTIONID	The ID of a payment transaction.	InvoicePaymentConfirmationForShopManagers InvoicePaymentRegistrationFailedForShopManagers
TRANSACTIONID	The ID of a payment transaction.	OrderPaymentErrorAdminNotification CapturePaymentAdminNotification RefundPaymentAdminNotification
ERRORDETAILS	The details about why the order payment has failed.	OrderPaymentErrorAdminNotification
SUBACCOUNT_NAME	The name of a sub-account in the Sana webstore.	OrderAuthorizationRequest
ORDERAUTHORIZER	The name of an authorizer in the Sana webstore.	OrderAuthorizationApproved OrderAuthorizationDeclined
ORDERAUTHORIZERS	The names of authorizers in the Sana webstore.	EditOrderConfirmation EditQuoteConfirmation InvoicePaymentConfirmation InvoicePaymentConfirmationForShopManagers InvoicePaymentRegistrationFailedForShopManagers GuestOrderConfirmation OrderConfirmation
AUTHORIZATION_FEEDBACK	The comment of an authorizer explaining why the order was declined.	OrderAuthorizationDeclined
DAYS	The number of days that have passed since the last order was created and not authorized (approved or declined).	OrderAuthorizationReminderMail
TASKNAME	The name of a scheduled task that failed.	TaskFailureNotification
TIMESTAMP	Time when the scheduled task failed.	TaskFailureNotification
EXCEPTION	The error that is a reason for the scheduled task failure.	TaskFailureNotification
EXCEPTIONDETAILS	The error details of the failed scheduled task.	TaskFailureNotification
SHOPACCOUNTEMAIL	The e-mail address the customer used to register in the webstore online or a webstore administrator to create a shop account for a B2B customer directly in Sana Admin. The e-mail is used by the customer to log in to the webstore.	NewShopAccount NewShopAccountByShopAdmin
PAYBYLINK	The payment link to pay orders through Sana Pay.	SanaPay_PayByEmail

Adding Webstore URL to the E-mail Template

It is possible to create links to the webstore in the e-mail template. To do this, just add the link to the page without specifying the domain name. Add [WEBSITEDOMAIN] variable instead of it, thus Sana Admin will take the domain of your webstore and will add it to the link automatically. For example, if you want to create the direct link to the home page of your webstore, add the following line to the e-mail template text: [WEBSITEDOMAIN]/home.

NOTE

The webstore information which is used in the e-mails sent from the Sana webstore (store name, store phone number, store e-mail address) can be changed in Sana Admin: Setup > Basics.