This success track helps businesses accelerate time-to-value and grow revenue per customer through optimization.

Available Metrics (KPIs)

• Online revenue: The total revenue generated from online sales through your Sana webstore during a rolling 6 month period. A higher value reflects stronger online business performance and revenue growth.

• Average online order value: This metric shows the average amount customers spend per order. Calculated by dividing online revenue by the number of online orders during a rolling 6 month period. A higher value indicates larger shopping cart sizes and more value generated per order.

• Conversion rate: The percentage of customers who placed an online order after logging into their account during a rolling 3 month period. A higher value indicates more effective conversion to orders. This helps you understand how effectively your webstore turns visitors into buyers.

Recommended Actions

• Improve customer segmentation: Identify who is adopting your digital channel and who needs attention.
  

  Clicking on the Set up button, you will see a pop-up that provides step-by-step guidance and links directly to the relevant Sana Admin settings.

  
  

• Optimize checkout and payments: Improve your one-step or multi-step checkout and configure payment service providers to reduce friction and increase order completion.

• Recommend related products: Use advanced related products to recommend relevant items. This can increase basket size and make ordering easier.