Pay by Email

With Pay by email, customers can pay for their orders not during checkout or when they receive an invoice but using a payment link which is sent to them by email after placing an order. The link takes customers to a secure payment page where they can pay with their preferred payment method.

To use this payment method, you must enable the option Pay by email. In the Link validity field, enter the number of days the payment link must be valid. If customers have not paid within the specified period, the link will expire and will not be valid. If customers want to continue with the order and payment, they will have to contact the merchant.

When customers place an order in the Sana webstore and select a payment method with the Pay by email option enabled, they must enter their email or the email of the person who will pay for that order. This way one person can place an order on behalf of a company, and the payment link can be shared with another person to complete the payment transaction. Therefore, this payment method is more relevant for B2B webstores. A shopper can place orders on behalf of the company and share the payment link with a person responsible for the financial transactions, especially if this person does not have a shop account.

When the order is placed, the customer will receive an email with a payment link. It is sent to the email address specified during checkout.

Sana Commerce Cloud uses the email template Pay By Email to send emails with a payment link to customers.

Clicking on the payment link in the email takes customers to a secure payment page where they can pay with their preferred payment method.

When the order is paid, merchants can see all payment transactions created with the Pay by email method in the Customer Area.