MercadoPago Additional Information

IP Ranges Used in Communications with MercadoPago

Whenever information is sent from MercadoPago to your Web server (for example from IPN or Webhooks), this information will be sent from one of the IPs in the range listed below:

209.225.49.0 - 209.225.49.255
216.33.197.0 - 216.33.197.255
216.33.196.0 - 216.33.196.255
63.128.82.0 - 63.128.82.255
63.128.83.0 - 63.128.83.255
63.128.94.0 - 63.128.94.255

Thus, you can protect your web store using a firewall that allows incoming traffic only from the above mentioned IPs.

SSL Certificate and HTTPS Communication

A Sana web store must run under HTTPS. MercadoPago uses SSL to guarantee a secure communication.

Renew Your Credentials

By clicking on the renew button, you can get new pairs of credentials. When you do this, the previous ones will stop being supported by MercadoPago and you will be no longer able to authenticate, if you don't update your code with the new credentials.

Use this function only when you think your credentials were breached or for other security matters, like password changing, from time to time.

Production Credentials

Once you have finished testing the add-on using the MercadoPago test account, sign up for a live MercadoPago account when you are ready to go live with real payments.

Troubleshooting

If there are any issues with paying orders through MercadoPago:

  1. Check whether a customer is from Latin America. MercadoPago is available in Argentina, Brazil, Chile, Colombia, Mexico, Peru, Uruguay and Venezuela.

  2. Check whether you entered the correct access token in the payment method settings and in the correct format. It is case sensitive.

  3. Check other payment method settings.

  4. Check whether the customer's currency is the same as the currency set for the payment method.

  5. When copying some MercadoPago field values to Sana Admin, check that there are no leading and trailing spaces.