Sana and Loqate

Providing a seamless and efficient checkout experience for customers is one of the key challenges in e-commerce. Incorrect or incomplete addresses can lead to failed deliveries, increased shipping costs, customer frustration, and ultimately, loss of revenue. Integrating the services for address lookup can significantly improve this aspect.

You can accelerate order creation with Loqate, a real-time address lookup and verification service. You can say goodbye to tedious manual address input because Loqate instantly suggests addresses when customers start typing them in, making it faster and easier for them to enter their shipping or billing address accurately. Using the Loqate add-on, you can enhance customer satisfaction, reduce errors, and ensure accurate deliveries with a globally trusted service.

Benefits to Integrate with Loqate

Accuracy

Address suggestions provided by Loqate are not only fast but also highly accurate. This helps in reducing shipping errors caused by incorrect or incomplete addresses.

Improved User Experience

Customers appreciate the convenience of quickly selecting their address from a list of suggestions rather than manually entering every detail. For mobile users, typing out a complete address can be particularly challenging. The  address autocomplete is especially beneficial on mobile devices, where typing is less efficient.

Global Reach

Loqate supports address suggestions globally, which is crucial for e-commerce businesses serving customers all over the world.

Key Points

• To use the Loqate add-on, you must create a Loqate account using the following link: https://account.loqate.com/partner/SANAC11115.

• Loqate charges a fee for the use of its APIs. Webstore owners are charged when a user selects an address from the search results to autofill the address form.
  For more information, see Pricing on the Loqate website.

• Sana Commerce Cloud uses the Address Capture API of Loqate for address suggestions and autocomplete on all forms where the address is available, for example, the registration form, shipping address, and customer profile.
  The Find API request is used to narrow down a possible list of addresses, and the Retrieve API request retrieves a fully formatted address.

• The address autocomplete functionality can be used for the Address and Zip Code fields.

• The following address fields can be automatically populated based on suggestions returned from Loqate: Country, State, City, Address1, Address2, Zip Code.

• Loqate provides address suggestions based on the selected country. If no country is selected Loqate starts searching for an address based on the list of all available countries.

• Address suggestions are grouped, for example, by street or avenue.