USPS International Troubleshooting

  • Customer's currency must be the United States Dollar (USD), since the shipping origin is always the USA.

  • The shipping origin always should be a USA address and destination should be outside the USA.

  • The service type configured in the USPS International shipping method settings should match your country of destination. Some service types can be unavailable in certain countries.

  • An item should have item dimensions in the ERP system.

    • Item dimensions in ERP should not exceed the maximum item dimensions of the container type allowed by USPS.

    • When you set up USPS International shipping methods, the item units of measure configured in ERP should match the units of measure set in the Sana UOM field in the USPS International shipping method settings. For more information, see the examples in the table below.

Shipping method Unit of measure specified in the Sana UOM field in the USPS International method settings Customer’s shopping cart Result
  Shopping cart 1

(Box, Piece)

Shopping cart 2

(Piece)

Shopping cart 3

(Box)

Shopping cart 4

(Can)

 
Shipping method 1 Piece Not applicable Applicable Not applicable Not applicable The USPS International shipping method considers Shopping cart 2 because the item’s unit of measure in ERP (Piece) and the USPS International shipping method’s unit of measure specified in the Sana UOM field (Piece) match.
Shipping method 2 Box, Piece Applicable Not applicable Not applicable Not applicable The USPS International shipping method considers Shopping cart 1 because the items’ units of measure in ERP (Box, Piece) and the USPS International shipping method’s units of measure specified in the Sana UOM fields (Box, Piece) match.
Shipping method 3 None Applicable Applicable Applicable Applicable The USPS International shipping method considers all shopping carts regardless of the item unit of measure in ERP as the unit of measure specified in the Sana UOM field in the USPS International method settings is set to None.
Shipping method 4 Box, None Applicable Not applicable Not applicable Not applicable The USPS International shipping method considers shopping cart that have items in several units of measure, for example Box, Can, KG. In this case, it considers Shopping cart 1 because the item’s unit of measure in ERP (Box) and the USPS International shipping method’s unit of measure specified in the Sana UOM field (Box) match.