UPS Metric Additional Information

To be able to use UPS Metric shipping services, you should also take into account the following:

  • Connection to the UPS test environment does not return the customer specific rates in the shipping cost responds. When you send a Web service request to the test environment, it returns the published rate less than 1%, so the developer can see that the negotiated rate tag is effective. The actual negotiated shipping rates are returned only when you are connected to the UPS production environment.

  • Physical dimensions should be set up for the products in your ERP system and should not exceed the following values. These values apply to all UPS packaging types, including My packaging. When the packaging type is Pallet, the physical dimension values may differ according to the destination where a package is shipped to. Packages can be up to 70kg.

    For more information, see UPS Weight and Size.

  • If you are using the UPS shipping calculator to check the available shipping services and costs, they can differ from what you see in the Sana webstore. This might happen if the shipping origin and destination in the UPS shipping calculator are not the same as those coming from Sana. See the example below.

Field

UPS shipping calculator

Sana

Address

NEWCASTLE UPON TYNE

NEWCASTLE

Origin Postal Code

NE032

NE32EF

Destination City

KOWLOON CITY

KOWLOON

In order to see the same shipping services and costs in Sana as in the UPS shipping calculator, the addresses must be the same and the rate type specified in the UPS Metric method settings must be set to Retail.