Purolator Troubleshooting

  • An item should have dimensions in the ERP system.

    • Item dimensions in ERP should not exceed the maximum item dimensions of the packaging type allowed by Purolator.

    • When you set up the Purolator shipping methods, the item units of measure configured in ERP should match the units of measure set in the Sana UOM field in the Purolator shipping method settings. For more information, see the examples in the table below.

Shipping method

 

Unit of measure specified in the Sana UOM field in the Purolator method settings

Customer’s shopping cart

 

 

Result

 

 

 

 

Shopping cart 1

(Box, Piece)

Shopping cart 2

(Piece)

Shopping cart 3

(Box)

Shopping cart 4

(Can)

 

Shipping method 1

Piece

Not applicable

Applicable

Not applicable

Not applicable

The Purolator shipping method considers Shopping cart 2 because the item’s unit of measure in ERP (Piece) and the Purolator shipping method’s unit of measure specified in the Sana UOM field (Piece) match.

Shipping method 2

Box, Piece

Applicable

Not applicable

Not applicable

Not applicable

The Purolator shipping method considers Shopping cart 1 because the items’ units of measure in ERP (Box, Piece) and the Purolator shipping method’s units of measure specified in the Sana UOM fields (Box, Piece) match.

Shipping method 3

None

Applicable

Applicable

Applicable

Applicable

The Purolator shipping method considers all shopping carts regardless of the item unit of measure in ERP as the unit of measure specified in the Sana UOM field in the Purolator method settings is set to None.

Shipping method 4

Box, None

Applicable

Not applicable

Not applicable

Not applicable

The Purolator shipping method considers shopping cart that have items in several units of measure, for example Box, Can, KG. In this case, it considers Shopping cart 1 because the item’s unit of measure in ERP (Box) and the Purolator shipping method’s unit of measure specified in the Sana UOM field (Box) match.