Issue With Retrieving Sales Documents From SAP Business One

Component

SAP Business One 10.0 FP 2105

Symptom

Some (marketing) sales documents might not be returned from SAP Business One and will not be shown on the My Account page in the Sana web store. This issue can happen to any document type. SAP Business One will return an error in response.

Cause

The reason of this issue is the length of the marketing (sales) document numbers.

Solution

This is a known issue in SAP Business One 10.0 FP 2105. It will be fixed in one of the future releases. For more information, see SAP note (s-user login is required): 3094366 - Error While Filtering Sales Orders by DocNum Using Service Layer.