Sales Documents

Sana Commerce Cloud supports various sales documents in SAP S/4HANA. Some sales documents can be created by customers and sales agents directly from the Sana webstore online and automatically saved to SAP S/4HANA, such as sales quotations, sales orders and return orders. Other sales documents can be created only in SAP S/4HANA.

Customers can log in to the webstore and see any sales documents supported by Sana Commerce Cloud on the My account page, both created from the Sana webstore and directly in SAP S/4HANA.

In the table below you can see the Sana sales documents and the corresponding sales documents used in SAP S/4HANA.

Sana sales document	SAP S/4HANA sales document
Orders	Standard Order
Quotes	Quotation
Invoices	Invoice
Return Orders	Returns
Return Receipts	Returns Delivery
Credit Notes	Credit Memo
Posted Shipments	Outbound Delivery

A webstore administrator can show and hide different sales document types in Sana Admin per customer type. To change visibility of various sales documents in the Sana webstore, open Sana Admin and click: Setup > Sales documents.

In the Sana webstore, customers can search different sales documents either by its number or date. SAP S/4HANA can store original sales documents, such as sales quotations and sales orders, and related documents, such as delivery and invoices created from sales orders.

Customers can search for the original sales documents in Sana webstore by their numbers.

Related sales documents can be found by their numbers and by the original document number.

For example, if the accountant created the invoice from the sales order in SAP S/4HANA (sales order > invoice), then the customer can find this invoice in the Sana web store by the invoice number and by the order number from which this invoice was created. But if the invoice was created without relation to the sales order but only to the customer, then the customer can find this invoice in the Sana web store only by the invoice number, but not the order number.