1. Description of Services

24/7 monitoring
We make sure your webstore is running fast, secure and stable. Every Sana Commerce installation is automatically checked on the following aspects every five minutes: uptime, response time, data storage, processor and memory usage. If a problem occurs, a notification will be sent to the 24/7 Sana Hosting Team which will investigate and fix the problem.

Enabled

Enabled

24/7 hosting support
Sana Commerce Cloud availability is automatically checked by a system that connects to it on the web server. If the Sana Commerce Cloud application does not respond, a notification is sent to the 24/7 Sana Hosting Team who will respond immediately to resolve the issue. As a customer, you will also have direct access to the 24/7 Sana Hosting Team to report issues.

Enabled

Enabled

PCI DSS compliancy
The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements intended to ensure that all companies that process, store, or transmit credit card information maintain a secure environment. Sana is PCI DSS compliant.

Enabled

Enabled

Multi-installation support
With Sana Commerce you can have multiple "instances" (formerly called frameworks). The main reasons for setting up multiple instances are:

1. Multi-region ERP installation
1.1. Network latency and performance (e.g., one ERP in the EU and one in the U.S.): Sana Commerce Cloud works faster when hosted closer to the customer's ERP
1.2. Data residency requirements: When regulations require a company to store certain data in a certain country
2. Company uses both Microsoft Dynamics and SAP ERPs
3. Different business units that aren't allowed to see each other's data and want to execute their own customization route
4. Conflicting customizations, such as one instance fully focused on B2C and the other on B2B

Disabled

Max 2

Advanced security
Sana Commerce offers enhanced website security using a first-in-its-class Cloud Web Application and API Protection (WAAP) with full support of API technologies including REST, SOAP, WebSocket, graphQL and gRPC, powered by our partner Wallarm. The WAAP scans all incoming traffic and determines whether it is legitimate or malicious. Customers can get access to detailed security reports to gain insights on their web store security and performance.

Disabled

Disabled

Uptime guarantee
Uptime is a measure of system reliability. We do everything we can to ensure our systems are functioning well and your business is available for your customers. We have different uptime guarantees per Sana Commerce Cloud plan. Check the description of the service for more details. Our uptime calculations don't include downtimes related to:

- Planned downtime by maintenance
- Outages of third-party services
- Outages from customizations done by the customer (HTML injections or template/theme changes)
- Outages resulting from the usage of custom apps
- Major events outside of Sana's control

99,5 %

99,9 %

Multi-storefront
Manage multiple storefronts within a single installation. This enables e-commerce for customers serving multiple regions, or if a customer, for example, wants to have a separate B2C and B2B web store. Each store-front can be individually configured.

Disabled

Max 3

Resource allocation
With active monitoring in place, we keep track of the resource needs of the Sana Commerce Cloud application. Reservation configurations are made to have the CPU and memory allocation on point. As soon as higher resources are required for the application, our support engineers will work to meet those needs.

Enabled

Enabled

Backups
Database backups are essential for any business continuity and disaster recovery strategy because they protect data from corruption or deletion. Backups enable the customer's database to restore to a point in time within the configured retention period.

7 days

14 days